Key Accounts Executive

Orona Group; Sheffield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Pension

Life insurance

Health & wellbeing

Eye care

Long service awards

Referral rewards

Training & development

Job summary

ORONA is seeking a Key Accounts Executive in Sheffield to provide vital administrative and operational support for National Account Managers and the regional teams. The role focuses on accurate data handling, coordinating service activity and generating client and internal reports to meet service levels.

You will maintain customer and contract records, process job sheets and quotations, and liaise across teams to ensure timely maintenance and responsive customer communication.

Qualifications

• Experience in administrative, customer service or contract support roles.
• Strong organisational skills with attention to detail.
• Proficient in Microsoft Office, especially Word and Excel.
• Excellent communication and proactive team player.

Responsibilities

• Provide day-to-day support to National Account Managers and Regional Service Teams
• Maintain accurate customer, contract, site and equipment records within the Service Management System
• Update and manage client reporting systems, ensuring information is accurate and up to date
• Produce and distribute internal and customer reports in line with service level requirements
• Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
• Receive, process and manage job sheets, quotations and operational documentation from regional teams
• Input and maintain data across service management and client reporting systems
• Monitor service delivery performance and highlight any issues requiring action
• Act as a key point of contact for customer enquiries, providing professional and timely communication
• Manage correspondence, electronic filing and general office administration for key accounts
• Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
• Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
• Liaise with internal teams to ensure customer expectations and contractual service levels are consistently achieved

Skills

Administrative experience

Customer service

Contract support

Microsoft Office

Excel

Communication skills

Organisational skills

Tools

Word

Service Management System

CRM systems

Job description

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernisation, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at www.orona.co.uk

Key Accounts Executive

Sheffield

ORONA

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

As a Key Accounts Executive, you will provide vital administrative and operational support to our National Account Managers, working closely with Regional Service and Account Managers to ensure exceptional service is delivered to our national customers. You will be responsible for maintaining accurate customer and contract data, coordinating service activity, producing client and internal reports, supporting quotations and repairs, and ensuring all operational processes are completed accurately and on time.

Key Responsibilities

• Provide day-to-day support to National Account Managers and Regional Service Teams
• Maintain accurate customer, contract, site and equipment records within the Service Management System
• Update and manage client reporting systems, ensuring information is accurate and up to date
• Produce and distribute internal and customer reports in line with service level requirements
• Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
• Receive, process and manage job sheets, quotations and operational documentation from regional teams
• Input and maintain data across service management and client reporting systems
• Monitor service delivery performance and highlight any issues requiring action
• Act as a key point of contact for customer enquiries, providing professional and timely communication
• Manage correspondence, electronic filing and general office administration for key accounts
• Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
• Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
• Liaise with internal teams to ensure customer expectations and contractual service levels are consistently achieved

If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer

• Attractive Salary: Competitive pay that reflects your skills and experience
• Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
• Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
• Peace of Mind: Life Insurance to support you and your loved ones
• Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
• Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
• Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
• Eye Care: Eyecare vouchers to help keep your vision sharp
• Recognition for Longevity: Long Service Awards to celebrate your milestones with us
• Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
• Continuous Growth: Ongoing Training & Development opportunities to support your career journey

What We’re Looking For

• Previous experience in an administrative, customer service or contract support role
• A customer-focused approach with the ability to build strong relationships
• Strong organisational skills with excellent attention to detail
• Confident using Microsoft Office, particularly Word and Excel, with experience working across databases or service management systems
• Excellent communication skills with a professional and approachable manner
• A proactive team player who can manage multiple priorities and adapt to changing business needs