Service Coordinator

JR United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technical services is seeking a motivated Service Coordinator based in Bolton. This role involves acting as the first point of contact for UK and Ireland customers, managing technical service activities, and ensuring excellent customer support. Ideal candidates will have a strong administrative background and proficiency in Microsoft Office, emphasizing a commitment to high-quality service.

Qualifications

• Proficiency in Microsoft Office and administrative packages is required.
• Experience in a similar role is advantageous.
• Strong desire to deliver excellent customer service.

Responsibilities

• Manage technical fault reporting and resource planning for services.
• Respond proactively to customers via telephone and email.
• Ensure data accuracy in all aspects of work.

Skills

Customer-focused

Communicative

Disciplined

Independent

Team player

High-quality service

Education

Sufficient education for administrative environment

Proficiency in Microsoft Office

Experience in a similar environment

Job description

Social network you want to login/join with:

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Client:

Vantive

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers, responsible for providing prompt and excellent service to all UK and Ireland Technical Services customers.

The Technical Service Coordinator shall also ensure that all administrative tasks related to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.

Technical Service Coordinator & Administration:

• Provide a world-class response to all Technical Service activities to internal and external customers, including:
• Technical fault reporting & resource planning
• Updating databases with service-related information
• Maintenance of service contracts
• Processing parts and pricing requests
• Managing device loan pool information
• Administration of service-related complaints
• Responding proactively to customers via telephone and email

General:

• Maintain and expand personal and team technical knowledge through development and training
• Establish and maintain communication and partnerships with customers, team members, and contacts
• Ensure data accuracy in all work aspects
• Perform other roles/duties as requested by Supervisor/Manager
• Adhere to all Quality and EHS standards

Education/Experience:

• Sufficient education to work in a fast-paced administrative environment
• Proficiency in Microsoft Office and other administrative packages
• Experience in a similar environment is advantageous
• Strong desire to deliver excellent customer service

Computer Skills:

Microsoft Office

Functional requirements & competencies:

• Customer-focused and communicative
• Disciplined, independent, but a strong team player
• Driven to provide high-quality service
• Comply with regulations and standards, protecting Vantive's reputation