Senior Customer Service Coordinator

JR United Kingdom; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in Liverpool is seeking a Senior Customer Service Coordinator to enhance their customer services department. The role involves supervising a dedicated team while managing customer communications and administrative duties. Ideal candidates should possess strong leadership skills and the ability to handle client confidentiality effectively.

Qualifications

• Experience managing small, customer-focused teams.
• Ability to prioritize administrative functions.
• Proficiency in Excel and Word with strong administrative skills.

Responsibilities

• Support the customer services department with key administrative duties.
• Provide inspirational line management to a small team of Customer Service Coordinators.
• Handle all incoming communications efficiently.

Skills

Leadership

Supervisory skills

Communication

Report writing

Professional relationship-building

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Liverpool

Client:

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators
• Provide daily support and guidance to Customer Service Coordinators
• Communicate effectively and professionally with customers to manage expectations appropriately
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications (telephone, messages, emails, texts) efficiently within charter timescales and record them promptly
• Maintain professionalism, courtesy, dignity, and control at all times with customers, colleagues, external partners, and subcontractors, upholding the company's core values in a pressurized environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervisory skills for workload management
• Ability to work independently and as part of a team
• Empathy and understanding towards customers without compromising business interests
• Ability to produce concise, accurate reports (written or numerical)
• Proficiency with Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and receptive to feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small, customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word & Excel with strong administrative skills