Service Coordinator

jci; Bellshill; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

25 days annual leave (pro-rated)

Holiday purchase scheme

Exclusive discounts

Career development

Job summary

Johnson Controls is seeking a Service Coordinator in Bellshill, Scotland, to support the Industrial Refrigeration (IREF) division. The role focuses on coordinating service operations, scheduling engineers, processing timesheets, and handling orders and customer communications.

You will assist invoicing, quotations, and KPI tracking while maintaining compliance records. The position is full-time and onsite, with benefits including pension, life assurance, employee assistance, and generous leave.

Qualifications

• Strong organisational and prioritisation skills.
• Customer-focused with excellent communication.
• Able to work independently in a fast-paced environment.
• Willingness to learn and adapt.
• Experience in a similar service or engineering environment.
• Technical knowledge of refrigeration systems.

Responsibilities

• Coordinate engineer scheduling and manage utilisation.
• Process timesheets and maintain planner systems.
• Raise jobs (maintenance, quoted, and reactive works).
• Order parts and manage WIP.
• Communicate with customers and obtain purchase orders.
• Support invoicing, quotations, and KPI tracking.
• Maintain training records and support compliance (EHS, FGAS).

Skills

Organisational skills

Customer service

Communication skills

Independent work

Time management

Tools

Planner systems

Invoicing software

ERP systems

Job description

Bellshill, Scotland | Full-Time | Onsite

We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division. You’ll play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do

• Coordinate engineer scheduling and manage utilisation
• Process timesheets and maintain planner systems
• Raise jobs (maintenance, quoted, and reactive works)
• Order parts and manage work-in-progress (WIP)
• Communicate with customers and obtain purchase orders
• Support invoicing, quotations, and KPI tracking
• Maintain training records and support compliance (EHS, FGAS)

What we’re looking for

Must-Have:

• Strong organisational and prioritisation skills
• Customer-focused with excellent communication skills
• Ability to work independently in a fast-paced environment
• Proactive, positive, and team-oriented mindset
• Willingness to learn and adapt

Nice-to-Have:

• Experience in a similar service or engineering environment
• Technical knowledge or exposure to refrigeration systems

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.