Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Viewpark; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts (high street)

Cycle-to-work scheme

25 days annual leave

Job summary

Johnson Controls in Bellshill, Scotland, is seeking a Service Coordinator to support the Industrial Refrigeration division. You will coordinate engineer scheduling, process timesheets, raise maintenance and reactive jobs, and manage parts and WIP while communicating with customers and handling orders.

The role emphasizes strong organisational skills, customer focus, and the ability to work independently in a fast-paced environment, with opportunities for growth in a global company.

Qualifications

• Strong organisational and prioritisation skills.
• Customer-focused with excellent communication skills.
• Ability to work independently in a fast-paced environment.
• Proactive, positive, and team-oriented mindset.
• Willingness to learn and adapt.

Responsibilities

• Coordinate engineer scheduling and manage utilisation.
• Process timesheets and maintain planner systems.
• Raise jobs (maintenance, quoted, and reactive works).
• Order parts and manage work-in-progress (WIP).
• Communicate with customers and obtain purchase orders.
• Support invoicing, quotations, and KPI tracking.
• Maintain training records and support compliance (EHS, FGAS).

Skills

Organisational skills

Prioritisation

Customer focused

Communication skills

Independent working

Team oriented

Willingness to learn

Job description

## Service CoordinatorApplylocations: Bellshill-Lanarkshire-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30276039## **Bellshill, Scotland | Full-Time | Onsite**We are looking for a **Service Coordinator** to support our **Industrial Refrigeration (IREF)** division. You’ll play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.## What we offer • **Competitive Salary:** Reflecting your skills and experience • **Generous Leave:** 25 days annual leave (pro-rated in hours) • **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave • **Comprehensive Benefits:** o Pension plan (up to 7% employer match) o Life assurance o Employee assistance program o Referral scheme • **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts • **Career Development:** Extensive growth and advancement opportunities### What you’ll do:• Coordinate engineer scheduling and manage utilisation • Process timesheets and maintain planner systems • Raise jobs (maintenance, quoted, and reactive works) • Order parts and manage work-in-progress (WIP) • Communicate with customers and obtain purchase orders • Support invoicing, quotations, and KPI tracking • Maintain training records and support compliance (EHS, FGAS)### What we’re looking for:**Must-Have:** • Strong organisational and prioritisation skills • Customer-focused with excellent communication skills • Ability to work independently in a fast-paced environment • Proactive, positive, and team-oriented mindset • Willingness to learn and adapt**Nice-to-Have:** • Experience in a similar service or engineering environment • Technical knowledge or exposure to refrigeration systems## About Johnson ControlsJohnson Controls, a global leader in thermal management, mission‐critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‐leading field organization, we elevate customer performance, turn goals into real‐world results and help move society forward.#LI-MS2 #LI-Onsite