Service Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

25 days annual leave

Job summary

Johnson Controls in Bellshill, Scotland seeks a Service Coordinator to support its Industrial Refrigeration division. The role is full-time, onsite, focusing on scheduling engineers, handling timesheets, raising maintenance and reactive jobs, and coordinating parts and WIP.

You will communicate with customers, obtain purchase orders, assist invoicing and KPI tracking, and maintain training records to support EHS and FGAS compliance.

Qualifications

• Strong organisational and prioritisation skills.
• Customer-focused with excellent communication.
• Ability to work independently in a fast-paced environment.
• Proactive, positive, and team-oriented mindset.

Responsibilities

• Coordinate engineer scheduling and manage utilisation.
• Process timesheets and maintain planner systems.
• Raise jobs (maintenance, quoted, and reactive works).
• Order parts and manage work-in-progress (WIP).
• Communicate with customers and obtain purchase orders.
• Support invoicing, quotations, and KPI tracking.
• Maintain training records and support compliance (EHS, FGAS).

Skills

Organisational skills

Customer focus

Independent work

Proactive mindset

Communication skills

Job description

Bellshill, Scotland | Full-Time | Onsite

We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days- up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do

• Coordinate engineer scheduling and manage utilisation
• Process timesheets and maintain planner systems
• Raise jobs (maintenance, quoted, and reactive works)
• Order parts and manage work-in-progress (WIP)
• Communicate with customers and obtain purchase orders
• Support invoicing, quotations, and KPI tracking
• Maintain training records and support compliance (EHS, FGAS)

Must-Have

• Strong organisational and prioritisation skills
• Customer-focused with excellent communication skills
• Ability to work independently in a fast-paced environment
• Proactive, positive, and team-oriented mindset
• Willingness to learn and adapt

Nice-to-Have

• Experience in a similar service or engineering environment
• Technical knowledge or exposure to refrigeration systems

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

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Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.