Service Controller - Weston, Earthmoving

Liebherr Group; West of England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

The opportunity to work with an行业领先的制造

Secure and progressive work环境

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. in Biggleswade is seeking a Service Controller for its Earth Moving After Sales Department.

You will work closely with customers, Field Service Engineers and internal teams to coordinate repairs, parts, and services and ensure timely completion. The successful candidate will support the After Sales Manager, handle service calls, coordinate resources, raise orders, and identify opportunities to generate sales.

Qualifications

• Experience in service-related role within a similar industry.
• Strong communication and ability to work under pressure.
• Ability to coordinate parts, labour and resources efficiently.

Responsibilities

• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices.
• Close jobs promptly and manage depot WIP to ensure prompt invoicing.
• Coordinate with Field Service Engineers, suppliers and internal teams to support efficient operations.
• Identify additional sales opportunities through customer service interactions.

Skills

Customer service

Communication

Organisational skills

Tools

ERP system

Microsoft Office

Job description

A vacancy has arisen within our Earth Moving After Sales Department based in Biggleswade for a Service Controller.

This role plays a key part in the success of Liebherr-Great Britain Ltd's Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations. Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed in a timely manner.

Your Profile

• Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.
• Act as the first point of contact for inbound service calls and enquiries in a proactive, professional, and efficient manner, obtaining customer details, order numbers, and any required authorisations.
• Assist in coordinating parts, labour, tooling, and other resources required for the efficient completion of service and repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices for both internal departments and external customers.
• Close jobs in a timely manner, accurately justifying costs incurred to both internal and external customers, and effectively manage the depot's work in progress (WIP) to ensure prompt invoicing.
• Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.
• Work collaboratively with Field Service Engineers, suppliers, and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.
• Support the preparation of estimates, quotations, and defect documentation for additional work requirements.
• Take ownership of supplier communications, including raising purchase orders and closing them upon receipt of goods.
• Identify and develop additional sales opportunities through customer service interactions.
• Maintain organised and accurate filing systems, ensuring all documentation is completed, updated, and stored promptly and efficiently.

Your Responsibilities

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

What We Offer

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The Company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.
Bristol
United Kingdom (GB)

Contact

Aleksandra Szczepanska
[e-mail]