Service Controller – Field Ops & Scheduling Lead

Hiremech Ltd; Wellingborough; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hiremech, part of the Briggs Equipment Group, is recruiting a Service Controller in Wellingborough. Permanent role overseeing engineer scheduling, service levels and fleet resources. You will maintain strong communication with customers, engineers and internal teams to ensure timely completion of maintenance and responsive service delivery.

Join a team with 30+ years in the materials handling sector, supporting customers across the region and driving continuous improvement in service delivery.

Qualifications

• Strong Microsoft Office and system-based experience.
• Excellent organisational and time-management skills.
• Confident and effective communication skills.

Responsibilities

• Ensure compliance with Health & Safety procedures at all times.
• Manage Engineer schedules, productivity, and service level performance.
• Coordinate and prioritise work to meet customer needs and KPIs.
• Maintain excellent communication with customers, engineers, and internal teams.
• Monitor maintenance, breakdowns, and work in progress to ensure timely completion.
• Optimise engineer workloads and routes to maximise efficiency.
• Approve overtime, non-productive hours, and leave in line with business requirements.
• Oversee out-of-hours service activity and support operational continuity.
• Manage fleet resources, including short-term hire and FOC vehicles.
• Support the onboarding and development of new team members.
• Identify opportunities to improve service delivery and generate additional revenue.
• Resolve operational issues quickly and effectively.
• Foster a positive team culture and support colleagues as needed.

Skills

Microsoft Office

system-based experience

time management

communication skills

Job description

Hiremech, part of the Briggs Equipment Group, is recruiting a Service Controller in Wellingborough. Permanent role overseeing engineer scheduling, service levels and fleet resources. You will maintain strong communication with customers, engineers and internal teams to ensure timely completion of maintenance and responsive service delivery.

Join a team with 30+ years in the materials handling sector, supporting customers across the region and driving continuous improvement in service delivery.