Service Controller - Material Handling & Field Support

Ser-; Grantham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension

24 days holiday + 8 statutory days

Ongoing training and development

Company socials

Job summary

SER-IN is seeking a Service Controller in Grantham to coordinate service, repair and breakdown activity for our material handling equipment. You will ensure engineers are scheduled efficiently and customer requirements are managed from enquiry through to invoicing.

The role suits someone with experience in service coordination or related fields, who is highly organised, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in service coordination, engineering support, or hire desk roles.
• Strong organisation and administration skills with attention to detail.
• Experience using ERP/CRM or service management systems.

Responsibilities

• Act as the first point of contact for customers requiring service, maintenance, repairs and breakdown support.
• Coordinate the daily service desk and ensure customer enquiries are handled promptly and professionally.
• Plan, schedule and allocate work to field service engineers based on location, availability, skillset and urgency.
• Liaise with customers to arrange engineer attendance, provide updates and manage expectations.
• Raise, monitor and progress service jobs through the relevant ERP/service management systems.
• Prepare repair quotations and follow up with customers to obtain approval.
• Liaise with engineers regarding job updates, parts requirements and technical information.
• Coordinate parts requirements to help minimise customer downtime.
• Review completed engineer reports and ensure jobs are accurately documented and closed down.
• Support the service team with accurate and timely invoicing.
• Build strong working relationships with customers, engineers, suppliers and internal teams.
• Resolve customer queries and service issues in a professional and solutions-focused manner.
• Help improve service processes and contribute to the development of the new branch.
• Maintain accurate records and ensure company systems are kept fully up to date.

Skills

Service coordination

Organisation

Administration

Communication

Multi-tasking

Tools

ERP systems

CRM

Microsoft 365

Job description

SER-IN is seeking a Service Controller in Grantham to coordinate service, repair and breakdown activity for our material handling equipment. You will ensure engineers are scheduled efficiently and customer requirements are managed from enquiry through to invoicing.

The role suits someone with experience in service coordination or related fields, who is highly organised, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.