Service Controller

Flannery Plant Hire; Warrington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Training programmes and seminars

Employee support services

Safe and eco-friendly workplace

Career development opportunities

Job summary

Flannery Plant Hire is seeking a detail-oriented Service Controller to coordinate maintenance and repair for its fleet of plant machinery. You will liaise with engineers, site teams, and management to minimize downtime and ensure safe, compliant service delivery.

The role emphasizes planning, prioritization, and accurate record-keeping, supported by service management tools and MS Office. A proactive communicator benefits the team in a fast-paced environment.

Qualifications

• Proven experience in a service controller, service coordinator, or similar role within the plant hire, construction, or heavy machinery industry.
• Strong understanding of plant machinery, including maintenance requirements and common repair issues.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively liaise with engineers, site teams, and management.
• Competency in using service management software, scheduling tools, and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to troubleshoot and resolve issues quickly and effectively, minimizing equipment downtime.
• High level of attention to detail, ensuring accuracy in record-keeping and reporting.

Responsibilities

• Plan and coordinate routine maintenance schedules for all plant machinery, ensuring timely servicing to prevent breakdowns and maximize equipment uptime.
• Manage and prioritize repair requests, assigning tasks to service engineers based on urgency and availability, and ensuring repairs are completed promptly and to a high standard.
• Monitor and manage parts inventory, ensuring that required parts are available for scheduled maintenance and emergency repairs.
• Act as the main point of contact between site teams, engineers, and management, providing clear and concise updates on equipment status, repair progress, and any potential issues.
• Maintain accurate records of all maintenance and repair activities, including parts used, engineer time, and equipment downtime.
• Ensure all service activities are carried out in compliance with health and safety regulations and company policies.
• Produce regular reports on equipment performance, service schedules, and repair outcomes, identifying trends and areas for improvement.

Skills

Service coordination

Plant machinery knowledge

Organizational skills

Communication skills

Software proficiency

Troubleshooting

Attention to detail

Tools

Service management software

Scheduling tools

Microsoft Office

Job description

We are a leading provider of plant hire services across the UK. With decades of experience in the industry, we offer an extensive fleet of modern, well-maintained equipment ranging from excavators to dump trucks, all backed by a commitment to safety, reliability, and exceptional customer service. We work closely with clients in construction, civil engineering, and infrastructure, ensuring they have the right tools to get the job done efficiently.

We are seeking a detail-oriented and highly organized Service Controller to join our dynamic team. The Service Controller will play a crucial role in ensuring the effective and efficient maintenance and repair of our fleet of plant machinery. The successful candidate will be responsible for coordinating service schedules, managing repair requests, liaising with engineers, and ensuring minimal downtime for our equipment.

Key Responsibilities:

• Plan and coordinate routine maintenance schedules for all plant machinery, ensuring timely servicing to prevent breakdowns and maximize equipment uptime.
• Manage and prioritize repair requests, assigning tasks to service engineers based on urgency and availability, and ensuring repairs are completed promptly and to a high standard.
• Monitor and manage parts inventory, ensuring that required parts are available for scheduled maintenance and emergency repairs.
• Act as the main point of contact between site teams, engineers, and management, providing clear and concise updates on equipment status, repair progress, and any potential issues.
• Maintain accurate records of all maintenance and repair activities, including parts used, engineer time, and equipment downtime.
• Ensure all service activities are carried out in compliance with health and safety regulations and company policies.
• Produce regular reports on equipment performance, service schedules, and repair outcomes, identifying trends and areas for improvement.

Skills and Experience:

• Proven experience in a service controller, service coordinator, or similar role within the plant hire, construction, or heavy machinery industry.
• Strong understanding of plant machinery, including maintenance requirements and common repair issues.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks and priorities simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively liaise with engineers, site teams, and management.
• Competency in using service management software, scheduling tools, and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to troubleshoot and resolve issues quickly and effectively, minimizing equipment downtime.
• High level of attention to detail, ensuring accuracy in record-keeping and reporting.

What We Offer:

• We offer a highly competitive salary and package that reflects your skills and experience.
• Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Access to free, confidential support services for personal and work-related issues.
• Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
• Work with the best and latest plant and machinery in the industry.
• Be part of a supportive and collaborative team that values each member’s contribution.
• Acknowledge and reward outstanding performance and dedication with various recognition programs.

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."