Service Controller

Executive Network Group; Tees Valley; On-site; GBP 35,000 - 45,000; Full time

Job summary

Elite Consultancy Network is recruiting on behalf of a Darlington-based heavy plant business for a Service Controller role. You will coordinate engineers, manage customer requirements and drive field service logistics in the North East region.

The role emphasizes scheduling, prioritising workload, and keeping customers updated throughout the service cycle. A strong background in service-led engineering or related machinery is advantageous, with a permanent position based around Darlington.

Qualifications

• Strong organisational skills and ability to manage changing priorities.
• Experience in service-led engineering, machinery or vehicle environments is preferred.
• Ability to coordinate engineers and manage customer requirements.

Responsibilities

• Plan and schedule Field Service Engineers across the region.
• Manage breakdowns, servicing, repairs and maintenance work.
• Prioritise workloads based on urgency, location and customer needs.

Skills

Service coordination

Customer communication

Scheduling

Field service coordination

Job description

Service Controller – Heavy Plant

Location: Darlington / North East

Salary: £35,000 – £45,000 DOE

Elite Consultancy Network are currently recruiting on behalf of an established construction equipment and heavy plant business who are looking to appoint an experienced Service Controller to join their North East operation.

This is a key position within the aftersales team, responsible for coordinating a busy field service operation and ensuring engineers, customers, parts and ongoing jobs are managed effectively.

You do not necessarily need to have started your career as an Engineer, although a technical background would be advantageous. The key requirement is previous experience within a service-led engineering, machinery or vehicle environment, with a strong understanding of coordinating engineers and managing customer requirements.

The Role

You will be responsible for:

• Planning and scheduling Field Service Engineers across the region
• Managing breakdowns, planned servicing, repairs and maintenance work
• Prioritising workloads based on urgency, location and customer requirements
• Keeping customers updated throughout the repair/service process
• Raising and progressing jobs and work orders
• Liaising with engineers regarding faults, additional work and follow-up requirements
• Working closely with Parts to ensure components are available when required
• Supporting quotations, warranty administration and service invoicing
• Monitoring outstanding jobs and helping minimise customer downtime
• Maintaining accurate records within the service management system

The Candidate

We are keen to speak with candidates who have previously worked as a: Service Controller, Service Coordinator, Service Planner, Workshop Controller, Field Service Coordinator, After Sales Coordinator or similar.

Experience within any of the following would be particularly relevant:

Heavy Plant | Construction Equipment | Plant Hire | Agricultural Machinery | Material Handling | Forklifts | Powered Access | HGV / Commercial Vehicles

You should have strong organisational skills, be comfortable managing changing priorities and have confidence communicating with both customers and engineers.

Package

• £35,000 – £45,000 basic salary DOE
• Potential flexibility towards £45,000 for an exceptional candidate
• Permanent position
• Established heavy plant/construction equipment business
• Based around the Darlington area