Hire Controller

Flannery Plant Hire (Oval) Ltd.; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary package

24 days + bank holidays leave

Professional development

Employee Assistance Program

Environmental and safety commitment

Modern equipment

Team oriented culture

Recognition programs

Job summary

Flannery Plant Hire (Oval) Ltd. is seeking a motivated Hire Controller to rapidly coordinate plant hire deliveries, plan movements, and liaise with clients to fulfil project requirements.

The role involves ensuring equipment is available, inspected, and correctly documented for each hire. You will liaise with Operations, generate quotations, and maintain records while delivering exceptional customer service.

Qualifications

• Experience in a plant hire or similar role.
• Strong organisational and planning skills.
• Excellent communication and interpersonal abilities.
• Knowledge of plant types, specs and usage.
• Familiarity with health and safety regulations.
• Proficient in plant hire software.

Responsibilities

• Coordinate equipment delivery and collection.
• Plan equipment movements and site allocations.
• Provide timely quotations.
• Work with Operations to manage availability and maintenance.
• Complete delivery notes, safety certificates and POs.
• Resolve issues and manage customer complaints.
• Provide regular reports on operations.
• Ensure compliance with health and safety regulations.
• Maintain client and equipment records.
• Coordinate mobilisation and demobilisation.
• Identify opportunities for process improvements.

Skills

Organisational skills

Planning skills

Communication skills

Attention to detail

Customer service orientation

Multitasking

Tools

Plant hire software

Scheduling systems

Documentation tools

Job description

Hire Controller

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a highly organised and motivated individual to join our team as a Hire Controller. This is an exciting opportunity to be part of a dynamic company that continues to grow and invest in cutting-edge technology and machinery.

Key responsibilities:

• Act as the primary point of contact for our clients' plant hire needs, including coordinating equipment delivery and collection, scheduling and planning of equipment movements, and ensuring that the correct equipment is supplied to the site.

• Liaise with clients to understand their specific plant hire requirements, ensuring that the right equipment is provided in a timely manner, and maintaining regular communication throughout the duration of the hire.

• Liaise with customers to provide accurate and timely quotations.

• Work closely with the Operations team to manage the availability and allocation of plant and equipment, ensuring that all equipment is inspected and maintained to the required standards before and after each hire.

• Ensure that all relevant documentation, such as delivery and collection notes, safety certificates, and purchase orders, are completed accurately and in a timely manner.

• Proactively manage and resolve any issues or complaints that arise during the hire period, ensuring that the client's needs are met and any problems are rectified promptly.

• Provide regular reports to management on plant hire operations and performance, including equipment availability, utilisation, and maintenance requirements.

• Keep up to date with industry trends and regulations, and ensure that all plant hire activities are carried out in compliance with health and safety regulations.

• Maintain accurate records of plant hire activities, including client details, equipment specifications, and hire agreements.

• Act as a point of contact for the Operations team to coordinate equipment mobilisation and demobilisation, taking into account client requirements and project timelines.

• Continuously identify opportunities for process improvements and implement changes to enhance efficiency and customer satisfaction.

Skills and Qualifications:

• Previous experience in a similar role within the plant hire industry.

• Strong organisational and planning skills, with the ability to manage multiple projects and deadlines simultaneously.

• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues.

• Knowledge of plant and equipment types, specifications, and appropriate uses. - Familiarity with health and safety regulations and best practices within the plant hire industry.

• Proficient in using plant hire software and systems.

• A proactive, self-motivated attitude, with a strong attention to detail and a commitment to delivering high-quality service to clients.

What We Offer:

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.

• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.

• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.

• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.

• Modern Equipment: Work with the best and latest plant and machinery in the industry.

• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.

• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone.".