Service Controller

Confidential; Dudley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Pension

Life assurance

Full training provided

Job summary

Confidential in the West Midlands (Oldbury) is seeking a Service Controller to join our service administration team. You will take pre-planned maintenance bookings from customers, plan and schedule visits, and coordinate with engineers to ensure smooth operation.

Strong IT skills and excellent communication are essential as you handle data input and process engineer job sheets. 40 hours per week, Monday to Friday, with training provided and a supportive environment that nurtures career

Qualifications

• Experience in service administration, co-ordination or similar capacity.
• Experience scheduling and planning maintenance for engineers.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Take pre-planned maintenance bookings from customers and plan/schedule visits.
• Speak to customers to arrange follow-up visits and book them in.
• Interact with Service Engineers and process engineer job sheets/work reports.
• Change job status in internal system and ensure data input is correct.
• Take ownership of service improvement initiatives and cost control.

Skills

Scheduling

Planning maintenance work

Service administration

Customer liaison

Data input accuracy

Tools

Office 365

Excel

Word

Job description

Service Controller - Nationwide Service Provider Oldbury, Salary: £28,000 - £30,000

• 20 days holiday
• bank
• pension
• life assurance
• full training provided

Are you a good fit?

• Do you have a track record within a service administration, service co-ordination or similar capacity?
• Do you have experience in scheduling and planning maintenance work or service visits for Engineers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Service Controller to join their centre for excellence for double decks in Oldbury, West Midlands.

As Service Controller you will be part of the service administration team taking pre-planned maintenance bookings from customers and planning and scheduling of these; speaking to customers to arrange follow up visits and booking them in; interacting with Service Engineers and processing Engineer job sheets / work reports; changing the job status on internal system and ensuring all inputted data is always correct and taking ownership in service improvement initiatives and cost control.

This position would suit someone who is commercially astute and has a track record of working as a Service Controller, Service Co-ordinator, Service Administration or similar capacity ideally within an engineering or technical based business and now looking to progress their career within service operations.

You will also demonstrate strong written and verbal communication skills, a strong attention to detail; be able to interface with people at all levels and be IT proficient including the use of Office 365 including Word and Excel.

Working hours are 40 hours per week Monday to Friday 8am 5pm with a 1 hour lunchbreak.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.