Service Controller

Confidential; Oldbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days holiday

Bank holidays

Pension

Life assurance

Full training provided

Job summary

Confidential, a nationwide service provider, is seeking a Service Controller in Oldbury. The role focuses on coordinating maintenance bookings, scheduling visits for engineers, and ensuring accurate data input in the internal systems.

You will liaise with customers and engineers, supporting service improvement and cost-control initiatives. Ideal candidates will have proven experience in service administration or coordination, strong communication skills, and IT proficiency including Office 365.

Qualifications

• Experience in service administration or service coordination.
• Experience scheduling maintenance for engineers.
• Strong written and verbal communication.
• Proficient with IT, especially Office 365 (Word, Excel).

Responsibilities

• Take pre-planned maintenance bookings from customers and plan/schedule them.
• Speak with customers to arrange follow-up visits and bookings.
• Interact with service engineers and process engineer job sheets/work reports.
• Change job status on internal systems and ensure data accuracy.
• Take ownership of service improvement initiatives and cost control.

Skills

Service administration

Service coordination

Scheduling

IT literacy

Tools

Office 365

Job description

Service Controller - Nationwide Service Provider Oldbury Salary: £28,000 - £30,000 + 20 days holiday + bank + pension + life assurance + full training provided

• Do you have a track record within a service administration, service co-ordination or similar capacity?
• Do you have experience in scheduling and planning maintenance work or service visits for Engineers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Service Controller to join their centre for excellence for double decks in Oldbury, West Midlands.

As Service Controller you will be part of the service administration team taking pre-planned maintenance bookings from customers and planning and scheduling of these; speaking to customers to arrange follow up visits and booking them in; interacting with Service Engineers and processing Engineer job sheets / work reports; changing the job status on internal system and ensuring all inputted data is always correct and taking ownership in service improvement initiatives and cost control.

This position would suit someone who is commercially astute and has a track record of working as a Service Controller, Service Co-ordinator, Service Administration or similar capacity ideally within an engineering or technical based business and now looking to progress their career within service operations.

You will also demonstrate strong written and verbal communication skills, a strong attention to detail; be able to interface with people at all levels and be IT proficient including the use of Office 365 including Word and Excel.

Working hours are 40 hours per week Monday to Friday 8am 5pm with a 1 hour lunchbreak.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.