Service Controller

Logisnext UK Ltd; Thame; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus structure

25 days annual leave

Group Income Protection

Career progression

Job summary

Logisnext UK Ltd in Thame, Oxfordshire, is seeking a proactive Service Controller to coordinate engineers, engage with customers and run operations behind the scenes. The role offers a daytime Monday-to-Friday schedule and a clear path to growth within a market-leading service team.

No prior service controller experience needed; training is provided, and you will join a collaborative culture focused on problem solving, planning, and delivering excellent customer service.

Qualifications

• Recent graduate with entry-level admin potential.
• Experience in customer service or office administration is beneficial.
• Strong communication and multitasking abilities required.

Responsibilities

• Schedule and coordinate engineers for maintenance and urgent calls.
• Be the main contact for customers, technicians and internal teams.
• Support workloads, monitor jobs from start to finish and provide updates.
• Assist with administration, reporting and problem solving.

Skills

Customer service

Administration

Microsoft Office

Organised

Education

Recent graduate

Tools

MS Office

Job description

Service Controller - Lead With Impact in a Supportive Team

Due to team changes and continued business demand, we are looking to appoint a Service Controllers to join our Service team.

Location: Thame, Oxfordshire | Department: Service | Full-Time | Salary: £30,000 - 35,000 | Working hours: Monday-Friday 08:00 -17:00, alternating rota for 16:30 and 17:30 finish

Are you a recent graduate looking for your first step into business? Or do you have administration experience and want a role where you can take on more responsibility, build valuable skills, and develop a long-term career?

We're looking for an organised, enthusiastic, and proactive Service Controller to join our friendly Service team. No previous Service Controller experience is required. If you're someone who enjoys problem-solving, staying organised, and working with people, we'll provide the training and support you need to succeed.

This is an excellent opportunity to gain experience in operations, customer service, planning, logistics, and business coordination while working for a market-leading organisation. The role involves coordinating engineers, supporting customers, and ensuring everything runs smoothly behind the scenes.

What You'll Be Doing

• Schedule and coordinate engineers for planned maintenance and urgent call-outs
• Act as a key point of contact for customers, technicians, and internal teams
• Help manage workloads and priorities to ensure excellent customer service
• Monitor jobs from start to finish and keep customers updated
• Support the team with administration, reporting, and problem-solving
• Build relationships across the business and work closely with multiple departments
• Learn how operational planning impacts business performance and customer satisfaction

Requirements

• A recent graduate looking to start a business career
• An administrator ready to take the next step
• Someone from customer service, call centres, or office administration
• A confident communicator who enjoys working with people
• Naturally organised and good at juggling multiple tasks
• Comfortable using Microsoft Office and learning new systems
• Positive, curious, and eager to develop new skills

Most importantly, we're looking for attitude and potential rather than previous industry experience.

Benefits

• A bonus structure that rewards performance and contribution
• 25 days of annual leave, increasing each year up to 30 days
• Option to buy up to 5 additional days of holiday for even more flexibility
• Paid sick leave following successful completion of your probation
• Access to Group Income Protection for added peace of mind
• A supportive and collaborative team culture where everyone genuinely has your back
• Clear career progression and development opportunities
• The chance to make a visible, meaningful difference in how we deliver excellence

This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we're ready for you.