Service Controller

NEOS Recruitment; Sittingbourne; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Ongoing training and development

Stable, permanent employment

Excellent long-term career prospects

Friendly, supportive working environment

Job summary

NEOS Recruitment is seeking a Service Controller for their team in Sittingbourne. In this role, you will be responsible for coordinating service operations with field engineers to ensure smooth operations and high standards of customer service.

The ideal candidate will have experience in heavy plant or construction equipment sectors, showcasing strong scheduling and communication skills. Attractive benefits and stable employment are on offer for the right applicant.

Qualifications

• Experience in service coordination related to heavy plant or construction equipment.
• Excellent communication skills and customer service orientation.
• Ability to manage and schedule multiple engineering tasks efficiently.

Responsibilities

• Schedule and coordinate field service engineers.
• Manage reactive breakdowns and planned maintenance.
• Communicate with customers regarding service visits.
• Raise service jobs and maintain accurate service records.
• Ensure service administration is completed accurately.

Skills

Heavy Plant

Construction Equipment

Customer Communication

Scheduling

Job description

Service Controller

Sittingbourne

£30,000 - £38,000 + Excellent Benefits + Bonus

NEOS Engineering are working with a leading organisation within the heavy plant and construction equipment sector who are looking to appoint an experienced Service Coordinator to join their growing team in Sittingbourne.

This is an excellent opportunity to join a highly respected engineering business that continues to grow through investment in both its people and equipment.

This role will see you working closely with field service engineers and customers, ensuring service operations run smoothly while delivering first-class customer support.

The Role

As Service Coordinator, you'll be responsible for planning engineer schedules, coordinating breakdowns and servicing, managing customer communication and supporting the day-to-day operation of a busy service department.

You'll become a key part of the business, ensuring customers receive a professional, efficient and responsive service.

Key Responsibilities

• Schedule and coordinate field service engineers.
• Manage reactive breakdowns and planned maintenance.
• Communicate with customers regarding service visits.
• Raise service jobs and maintain accurate service records.
• Coordinate parts with the stores department.
• Monitor engineer diaries and maximise utilisation.
• Process service reports and quotations.Support warranty claims where required.
• Ensure service administration is completed accurately.
• Deliver an excellent customer experience.

The Ideal Candidate

We're looking for candidates with experience within:

• Heavy Plant
• Construction Equipment
• Plant Hire
• Agricultural Machinery
• Material Handling
• Powered Access
• Commercial Vehicles
• Industrial Engineering

Suitable backgrounds include:

• Service Coordinator
• Service Controller
• Service Administrator
• Workshop Controller
• Scheduler
• Hire Controller
• Maintenance Planner

What's on Offer?

• £38,000 to £42,000 depending on experience.
• Excellent long-term career prospects.
• Join a well-established engineering business.
• Ongoing training and development.
• Friendly, supportive working environment.
• Pension scheme.
• Holiday entitlement.
• Stable, permanent employment.

If you're looking to join a business where you'll play a key role in delivering exceptional customer service and supporting a busy engineering operation, we'd love to hear from you.

Apply today or contact NEOS Engineering Recruitment for a confidential discussion.