Service Controller

NEOS Recruitment; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected Heavy Plant Machinery supplier is seeking a Service Controller to join their team in Northwich. This position is an excellent opportunity for those with a background in customer service or telesales, focusing on communication and service management with clients and engineers.

Qualifications

• Experience in customer service, hospitality, or telesales is required.
• Strong communication skills for client and engineer liaising.

Responsibilities

• Liaise with clients & engineers across the UK.
• Source parts and update repairs/services on the database.
• Authorize repairs for company equipment.

Skills

Customer service

Internal communication

External communication

Job description

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Neos Engineering are working with a large Heavy Plant Machinery supplier who are looking for a Service Controller to join the team! This is a fantastic opportunity for a candidate to join a well known & well established organisation!

The ideal candidate for the role is someone from a customer service, telesales background who is looking for the next step of their career, this is a role with both internal and external communications.

The day to day role of the Service Controller is to be able to liaise with the employers clients & engineers to ensure the best possible customer service! Authorising repairs and servicing to the companies equipment and managing the business’ Service Engineers diaries accordingly.

The company is a well known & well respected brand within the industry, this is a brilliant opportunity for a candidate to join a growing business that offers unrivalled progression!

The Role:

• Service Controller
• Liaising with clients & engineers UK Wide
• Sourcing Parts
• Updating each repair/Service on the database

The Candidate:

• Experience within customer service, hospitality or telesales

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Created on 25/06/2025 by TN United Kingdom