Service Controller

WHERE Alaska & Yukon; Cannock; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Service Controller to join their dynamic team in Cannock. This role offers a unique opportunity to excel in a supportive environment where your skills in communication, organization, and problem-solving will shine. You will play a vital role in ensuring safety and operational excellence while managing service delivery and customer engagement. With a focus on personal development and career growth, this position is perfect for those looking to make a significant impact in the engineering and asset management sector. Join a forward-thinking company that values your contributions and offers a range of attractive benefits.

Benefits

Negotiable base salary

Contributory pension scheme

Profitshare bonus

Paycare health scheme

High street discounts

Qualifications

• Commitment to continual professional and personal development.
• Qualified Plant Engineer – OEM trained.

Responsibilities

• Ensure safety for colleagues and customers by following guidelines.
• Maintain effective communication and manage expectations.

Skills

Communication Skills

Numerical Competence

Organizational Skills

Customer Engagement

Problem Solving

IT Skills

Influencing Skills

Education

Qualified Plant Engineer

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Opportunity: Service Controller

Contract: Permanent

Location: Cannock

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group, a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below, please don’t let that discourage you from applying.

The Impact you will have:

• Follow Company Health and Safety guidelines at all times, ensuring safety for colleagues and customers.
• Deliver industry-leading business performance to exceed regional targets, ensuring relevant authorities are obtained prior to starting chargeable work.
• Provide Saturday morning telephone cover (Rota).
• Maintain effective communication, keeping all relevant parties informed and managing expectations.
• Prioritise and schedule work activities to meet customer expectations in accordance with the Company’s contractual requirements and KPIs, including forward planning of resources.
• Control and monitor work in progress, ensuring jobs are completed timely and invoiced in line with department KPIs.
• Take ownership and complete urgent estimates (Asset VOR) within 12 working hours and follow up for acceptance.
• Manage supplier performance in accordance with agreed SLAs and escalate issues as appropriate.
• Promote a team working ethic and provide support to colleagues as necessary.
• Answer calls in line with agreed KPIs.
• Effectively problem solve and take ownership of issues to resolution.
• Support compliance activity when required.
• Assist the service management team with tasks such as opening and closing buildings and arranging weekend rotas.
• Monitor and manage out-of-hours activity when required by Tarmac.
• Support the training of new team members.
• Optimise business opportunities to generate additional revenue.
• Undertake any reasonable task requested by a Regional Line Manager.

What will help you to excel in this role:

• Evidence of commitment to continual professional and personal development.
• Qualified Plant Engineer – OEM trained.
• Ability to communicate convincingly both orally and in writing to all levels.
• Significantly numerically competent.
• Experience in organising and prioritising a demanding workload.
• Ability to engage with customers.
• Demonstrable IT skills, including Word, Excel & PowerPoint.
• Ability to influence and persuade.

What you can expect from us:

• Negotiable base salary.
• Future development and career opportunities.
• Contributory pension scheme with employer contributions up to 6%.
• Profitshare bonus based on business performance.
• Paycare and eyecare health scheme.
• High street discounts.

What’s next

• If you are interested in joining the Briggs Group, please click on the apply now button and a member of the team will be in touch.
• If you are not sure if this is the right role for you, please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.
• If you require any reasonable adjustments to assist you in the interview process, please contact a member of the Recruitment team prior to attending so we can ensure these are met.