Technical Service Controller

Dawsongroup Environmental Municipal Civil; Brighouse; On-site; GBP 30,000 - 40,000; Full time

Job summary

Dawsongroup emc, a leading supplier of municipal and industrial vehicles, is seeking a Technical Service Controller in Brighouse. The role involves optimising resources and managing service delivery to enhance customer satisfaction within a dynamic team environment. Successful candidates will have substantial experience and relevant engineering qualifications, contributing to a culture of safety and excellence.

Benefits

Excellent Company Benefits

Qualifications

• Minimum of 3 years’ experience in a technical or mechanical engineering role.
• Desirable previous experience in a similar role.
• Competency in telematics as a diagnostic tool preferred.

Responsibilities

• Deliver excellent customer experience by optimising resources.
• Manage job progress and engineer productivity.
• Provide feedback to clients ensuring best service delivery.

Skills

Customer service

Planning

Attention to detail

Education

Engineering qualification (Mechanical, Automotive, Construction Plant)

Tools

Telematics

Job description

Social network you want to login/join with:

Location:

Brighouse, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

cc8cf6f65420

Job Views:

111

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

POSITION: Technical Service Controller

LOCATION: Brighouse

SALARY: Competitive Salary + Excellent Company Benefits

HOURS: Monday – Friday

Dawsongroup emc is the UK’s leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. Working as a part of a busy team, we have an opportunity for an enthusiastic Technical Service Controller based at our Brighouse branch.

The Technical Service Controller is responsible for delivering an excellent customer experience by reviewing predictive indicators and optimising resources to meet our customer’s needs; maintaining the desired service business performance, working with the wider control team reviewing and planning our field engineer’s workload to deliver an outstanding level of service to our clients.

We are looking for someone to:

• Instill a “Safety first” culture
• Understand & respond to customer requests
• Plan all jobs to maximise engineer productivity
• Manage and control job progress at every stage
• Liaise fully to ensure the job is resolved to the mutual benefit of DGEMC & our external customer
• Keep all systems up to date at all stages with accurate job information
• Provide feedback to our clients to ensure best in class service delivery

To be successful for this position you will:

• Have a minimum of 3 years’ experience in a technical or mechanical engineering role
• Have previous experience in a similar role within a similar industry environment desirable
• Have an engineering qualification (likely to be gained in a Mechanical, Automotive or Construction Plant environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme
• Be preferably competent in the use of telematics as a diagnostic tool
• Capability to take ownership and responsibility
• Be committed to delivering high standards of customer service
• Ability to prioritise own works and work under pressure to strict deadlines
• Have a high level of attention to detail