Service Controller

Orion Electrotech; Preston; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading special purpose vehicle company in Preston is seeking a Service Controller to facilitate customer service and engineering operations. This role involves coordinating service requests, planning workloads, and ensuring smooth operations. With a competitive salary and various benefits, it's an excellent opportunity for individuals with strong organisational and communication skills ready to enhance their careers.

Benefits

Profit-Related Bonus Scheme

25 days holidays plus Bank Holidays

Personal Pension Scheme

Life Assurance - 5x basic salary

Discount Shopping Portal

Free On-Site Parking

Cycle to Work Scheme

Access to Training & Development

Mental Health First Aiders on-site

Qualifications

• Experience in a service coordination or scheduling role, automotive/engineering background is a plus.
• Strong organisational and communication skills.
• SAP or similar system experience preferred but not essential.

Responsibilities

• Handle and log customer service requests from start to resolution.
• Schedule engineer workloads and coordinate job planning.
• Manage day-to-day operations of the service centre.

Skills

Organisational skills

Communication skills

Problem-solving mindset

Tools

SAP

Job description

Service Controller – Special Purpose Vehicle Company (Preston)
Salary: £32,000 – £34,000 per annum (depending on experience)
Location: Preston Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

About the Role:

As a Service Controller, you’ll be the key interface between our customers and engineers—coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You’ll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

Your Core Responsibilities:

• Handle and log customer service requests, taking full ownership from start to resolution.

• Schedule daily engineer workloads and coordinate job planning.

• Create job cards, raise notifications, and order required parts.

• Manage machines on contract maintenance and update planners.

• Ensure accurate job sheet processing and follow-up calls post-service.

• Provide timely and professional communication with customers and team members.

• Support onsite meetings and H&S initiatives.

Working Hours:

• Monday to Thursday: 8:00am – 4:45pm

• Friday: 8:00am – 3:45pm

• (Includes a 45-minute unpaid break each day)

What We’re Looking For:

• Experience in a service coordination or scheduling role (automotive/engineering background is a plus)

• Strong organisational and communication skills

• SAP or similar system experience (preferred, not essential)

• A team player with a proactive, problem-solving mindset

What’s in It for You?

• Salary: £32,000 – £34,000 (depending on skills/experience)

• Bonus: Profit-Related Bonus Scheme (5% of basic salary)

• Holidays: 25 days plus Bank Holidays

• Pension: Personal Pension Scheme

  • 3.5% employee 5.5% employer contribution

  • 5% employee 7.5% employer contribution (after 3 months)

• Life Assurance: 5x basic salary (from day one)

• Extras:

  • Discount Shopping Portal

  • Free On-Site Parking

  • Cycle to Work Scheme

  • Employee Assistance Programme (EAP)

  • Access to Training & Development

  • Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you're ready to take the next step in your career and thrive in a role where every day is different, we’d love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA