Service Controller

Iron & Earth Equipment Ltd; Scunthorpe; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits as a Service Controller at a dynamic company specializing in equipment solutions. In this pivotal role, you will drive service revenue growth, manage technical support, and ensure outstanding customer communication. You will play a key role in scheduling engineers and maintaining service systems for real-time visibility. As the department grows, so does your opportunity for career advancement into a Service Manager position. Join a supportive team that values innovation and efficiency, and take the next step in your career with real growth potential.

Benefits

Clear Career Progression

Growth Opportunity

Supportive Work Environment

Qualifications

• Experience in a dealership or hire-based service environment is essential.
• Strong commercial mindset with a focus on profitability and growth.

Responsibilities

• Manage service operations to maximize efficiency and profitability.
• Act as the main point of contact for technical support and customer communication.

Skills

Commercial Awareness

Communication Skills

Technical Support

Results-Driven Approach

Technology Confidence

Education

Experience in Service Environment

Tools

Service Management Software

Job description

Service Controller – Iron & Earth Equipment Ltd

Are you an experienced Service Controller or Service Manager from a dealership or hire background? Do you have a strong commercial mindset and the drive to maximise service revenues? If so, we want to hear from you!

About the Role

As a Service Controller at Iron & Earth Equipment, you will be at the heart of our service operations, ensuring efficiency, profitability, and customer satisfaction. You’ll oversee service workloads, manage warranties, liaise with suppliers, and ensure seamless internal communication by keeping systems updated.

This is an exciting opportunity with clear progression—as the department grows, so does your potential to step into a Service Manager role.

Key Responsibilities

1. Drive Service Revenue Growth – Proactively manage service operations to maximize efficiency and profitability.
2. Technical Support – Be first point of contact for customers and our engineers for technical support, troubleshooting & diagnostics.
3. Customer Communication & Relationship Management – Act as the main point of contact for service customers, ensuring outstanding customer service and repeat business.
4. Engineer Workload Planning & Service Execution – Schedule and coordinate engineers' workloads to meet customer demands efficiently.
5. Use of Technology & System Updates – Maintain and update internal service systems to ensure all stakeholders have real-time job status visibility.
6. Supplier Coordination & Warranty Management – Work closely with suppliers to source parts and manage warranty claims effectively.
7. Performance Tracking & Financial Management – Monitor KPIs, ensure prompt invoicing, and oversee payment collections to drive business success.
8. Collaboration Across Departments – Work closely with all people in our small but efficient team to improve overall service performance.
9. Career Growth & Leadership – Take on increasing responsibilities with a clear path to a Service Manager role.

What We’re Looking For

1. Experience in a dealership, hire-based service environment, or similar industry.
2. Strong commercial awareness with the ability to drive profitability and revenue growth.
3. Excellent communication skills to build relationships with customers and team members.
4. Results-driven approach – ability to meet and exceed service targets.
5. Confidence with technology – experience using service management software for job tracking and reporting.
6. Ambition to progress into a Service Manager position as the department expands.

What We Offer

1. Clear Career Progression – a structured pathway into a Service Manager role.
2. Growth Opportunity – play a key role in a fast-growing business with increasing responsibilities.
3. Supportive & Dynamic Work Environment – be part of a team that values efficiency, teamwork, and innovation.

How to Apply

Please send CV to [e-mail]

If you’re looking for a rewarding role with real career growth potential, apply now and take the next step in your career!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Agriculture, Construction, Mining Machinery Manufacturing