Service Controller

Orion Electrotech; Lancashire; On-site; GBP 32,000 - 34,000; Full time

Job summary

Une entreprise leader dans le secteur des véhicules spéciaux recherche un Service Controller pour rejoindre son équipe dynamique à Preston. Ce rôle central implique la coordination des demandes de service, la planification des charges de travail et l'assurance d'un fonctionnement efficace du service, tout en offrant une formation continue et de belles perspectives de carrière.

Benefits

Bonus lié aux bénéfices

25 jours de congés + jours fériés

Système de pension personnel

Assurance vie équivalent à 5x le salaire de base

Parking gratuit sur site

Programme d'aide aux employés

Accès à la formation et au développement

Qualifications

• Expérience en coordination de service, idéalement dans l'automobile/ingénierie.
• Compétences organisationnelles et de communication requises.
• Connaissance des systèmes SAP ou similaires souhaitée.

Responsibilities

• Gérer les demandes de service client et assurer leur résolution.
• Planifier et coordonner le travail des ingénieurs.
• Créer des ordres de travail et gérer les pièces nécessaires.

Skills

Organisation

Communication

Problème-Solving

Tools

SAP

Job description

Service Controller Special Purpose Vehicle Company (Preston)
Salary: GBP32,000 GBP34,000 per annum (depending on experience)
Location: Preston Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

About the Role:

As a Service Controller, you ll be the key interface between our customers and engineers coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You ll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

Your Core Responsibilities:

• Handle and log customer service requests, taking full ownership from start to resolution.

• Schedule daily engineer workloads and coordinate job planning.

• Create job cards, raise notifications, and order required parts.

• Manage machines on contract maintenance and update planners.

• Ensure accurate job sheet processing and follow-up calls post-service.

• Provide timely and professional communication with customers and team members.

• Support onsite meetings and H&S initiatives.

Working Hours:

• Monday to Thursday: 8:00am 4:45pm

• Friday: 8:00am 3:45pm

• (Includes a 45-minute unpaid break each day)

What We re Looking For:

• Experience in a service coordination or scheduling role (automotive/engineering background is a plus)

• Strong organisational and communication skills

• SAP or similar system experience (preferred, not essential)

• A team player with a proactive, problem-solving mindset

What s in It for You?

• Salary: GBP32,000 GBP34,000 (depending on skills/experience)

• Bonus: Profit-Related Bonus Scheme (5% of basic salary)

• Holidays: 25 days plus Bank Holidays

• Pension: Personal Pension Scheme

  • 3.5% employee 5.5% employer contribution

  • 5% employee 7.5% employer contribution (after 3 months)

• Life Assurance: 5x basic salary (from day one)

• Extras:

  • Discount Shopping Portal

  • Free On-Site Parking

  • Cycle to Work Scheme

  • Employee Assistance Programme (EAP)

  • Access to Training & Development

  • Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you're ready to take the next step in your career and thrive in a role where every day is different, we d love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA