Service Controller

Dawsongroup; Brighouse; On-site; GBP 30,000 - 40,000; Full time

Job summary

Dawsongroup is seeking a Service Controller to oversee the EMC hire fleet's service function. The role involves managing daily operations, coordinating repairs, and ensuring customer communication for optimal service delivery. The ideal candidate will have relevant experience and a commitment to high service standards.

Benefits

Competitive salary and bonus scheme

2x Life assurance

Funded training and internal progression

Up to 29 days holiday plus bank holidays

Cycle to work scheme and wellbeing support

Qualifications

• Proven experience in a service or fleet coordination role.
• Excellent communication and scheduling skills.
• Confident using maintenance management systems.

Responsibilities

• Coordinate service function, managing engineers and suppliers.
• Handle service bookings, breakdowns, and warranty cases.
• Communicate updates to customers regularly.

Skills

Communication

Organisation

Scheduling

Tools

Maintenance management systems

Job description

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We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You’ll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.

• Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy
• Handle service bookings, breakdowns, damage reports, and warranty cases
• Communicate regularly with customers, ensuring updates are timely and transparent
• Record and monitor service updates and costs on our maintenance system
• Support compliance scheduling and reporting for key service milestones

About You

You’ll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you’ll thrive in a busy environment where no two days are quite the same.

• Proven experience in a similar service or fleet coordination role
• Excellent communication and scheduling skills
• Confident using maintenance management systems
• Comfortable working with customers and internal teams
• Passionate about high service standards and asset availability

Even if you don’t tick every box, we encourage you to apply—your potential matters to us.

About Us

At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup plc, we’re proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.

• Over 1,000 employees across 11 countries
• Family-owned with over 40 years of asset rental expertise
• Committed to reducing carbon impact with cleaner fleets
• Recognised for service, innovation, and investment in people
• Award-winning support and long-standing client partnerships

About Your Future

Joining Dawsongroup means more than just a job—it’s the start of a career where you’re valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.

• Competitive salary and bonus scheme
• 2x Life assurance
• Funded training and internal progression
• Up to 29 days holiday plus bank holidays
• Cycle to work scheme and wellbeing support
• Inclusive culture welcoming candidates from all backgrounds

Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.