Service Controller

Briggs Equipment; Cannock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of asset management and maintenance solutions is seeking a Service Controller in Cannock. The role involves managing engineer productivity, customer communication, and ensuring compliance with health and safety guidelines. The successful candidate will have strong organisational skills and the ability to engage effectively with customers.

Benefits

Negotiable base salary

Future development and career opportunities

Contributory pension scheme with employer contributions up to 6%

Profitshare bonus based on business performance

Paycare and eyecare health scheme

High street discounts

Qualifications

• Experience of organising and prioritising a demanding workload.
• Demonstrable IT skills in Word, Excel & PowerPoint.
• Ability to engage with customers effectively.

Responsibilities

• Delivering business performance by managing Engineer productivity.
• Prioritising and scheduling work activities to meet customer expectations.
• Maintaining effective communication with internal and external customers.

Skills

Organising and prioritising workload

Customer engagement

IT skills

Influencing and persuading

Tools

Word

Excel

PowerPoint

Job description

The Opportunity: Service Controller

Contract: Permanent

Location: Cannock, Briggs Equipment

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management,
• Effective call handling expectations and service level agreements.
• Prioritising and scheduling all work activities to meet customer expectations in accordance with the Company’s contractual requirements and KPI
• Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times.
• Effectively problem solve and take ownership of issues to resolution
• Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe

What will help you to excel in this role:

• Experience of organising and prioritising a demanding workload
• Ability to engage with customers
• Demonstrable IT skills, Word, Excel & PowerPoint
• Experience of organising and prioritizing a demanding workload.
• Ability to influence and persuade

What you can expect from us:

• Negotiable base salary
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met