Service Controller

United Plant Services; Cannock; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Controller to join their dynamic team. This role involves ensuring safety compliance, managing workloads, and delivering exceptional service in the heavy mobile equipment sector. You will play a key role in optimizing performance and supporting team collaboration while engaging with customers effectively. With a commitment to professional development, this position offers a chance to excel in a supportive environment. If you have strong communication skills and a passion for problem-solving, this is the perfect opportunity for you.

Qualifications

• Commitment to continuous professional and personal development.
• Experience in organizing and prioritizing demanding workloads.

Responsibilities

• Follow health and safety guidelines ensuring safety for all.
• Control and monitor work progress ensuring timely completion.
• Identify and pursue business opportunities for additional revenue.

Skills

Communication Skills

Numerical Competence

IT Skills (Word, Excel, PowerPoint)

Problem-Solving

Organizing Workloads

Customer Engagement

Education

Qualified Plant Engineer – OEM trained

Job description

The Opportunity: Service Controller

Contract: Permanent

Location: Cannock

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group, a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t meet all the role criteria outlined below, please don’t let that discourage you from applying.

The Impact you will have:

• Follow company health and safety guidelines at all times, both internally and externally, ensuring colleague and customer safety.
• Deliver industry-leading business performance to exceed regional targets. Obtain relevant authorities prior to starting chargeable work.
• Participate in Saturday morning telephone cover (rota).
• Maintain effective communication, keeping all relevant parties informed and managing expectations.
• Prioritize and schedule work activities to meet customer expectations in line with contractual requirements and KPIs. Plan resources within the team, including managing priority Vehicle Off Road, Non-Vehicle Off Road, Urgent Estimates, and liaising with third-party service providers for specialist assistance.
• Control and monitor work in progress, ensuring jobs are completed timely and invoiced in line with department KPIs.
• Own and complete urgent estimates (Asset VOR) within 12 working hours, including follow-up for acceptance.
• Manage supplier performance according to SLA agreements and escalate issues as appropriate.
• Promote team working ethic and support colleagues as needed.
• Answer calls in line with KPI standards.
• Effectively resolve issues through problem-solving and ownership.
• Support compliance activities when required.
• Assist the service management team with tasks such as opening and closing the building, and arranging weekend rotas.
• Monitor and manage out-of-hours activity as required by Tarmac.
• Support training of new team members.
• Identify and pursue business opportunities to generate additional revenue.
• Perform any reasonable tasks assigned by a Regional Line Manager.

What will help you to excel in this role:

• Commitment to continuous professional and personal development.
• Qualified Plant Engineer – OEM trained.
• Strong communication skills, both oral and written, across all levels.
• Numerical competence.
• Experience in organizing and prioritizing demanding workloads.
• Ability to engage effectively with customers.
• Proficiency in IT skills, including Word, Excel, and PowerPoint.
• Ability to influence and persuade others.

What’s next

If interested in joining the Briggs Group, click the 'Apply Now' button to be contacted by a team member.

Not sure if this role is right for you? Visit our careers page and send your CV for review.

If you require reasonable adjustments for the interview process, please contact the Recruitment team in advance to ensure accommodations are met.