Service Controller

Rentokil Initial Group; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in specialist hygiene services is seeking a Service Controller in Birmingham. This role involves planning service work, liaising with service personnel and customers, and ensuring branch targets are met. The ideal candidate will have strong organisational skills and a commitment to delivering excellent customer service, along with proficiency in Microsoft Office.

Benefits

Opportunities to earn bonuses and commissions

Performance-linked salary grading

Private healthcare scheme

Company pension scheme

Discounts and cashback offers via RI Rewards

Overtime opportunities

Uncapped leads commission

Employee Assistance Programme (EAP)

Long service recognition

Referral bonus of up to £1,000

Qualifications

• Experience in a fast-paced office environment.
• Proficiency in Microsoft Office.
• Strong organisational and communication skills.

Responsibilities

• Plan service work and liaise with customers and service personnel.
• Produce weekly programmes and manage timesheet details.
• Handle customer service queries and compile service reports.

Skills

Customer Experience

Organisational Skills

Communication Skills

Microsoft Office

Job description

Rentokil Specialist Hygiene

Service Controller

Birmingham

£23,992

Permanent - Full Time - 37.5 hours per week

Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor’s 7th Best Place to Work 2018. Rentokil Specialist Hygiene is one of the UK’s leading providers of specialised deep cleaning, specialist industrial cleaning, and disinfection services.

The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers, liaising with the sales team to schedule jobs and discuss survey report information.

Duties and Responsibilities:

1. Produce and send a weekly programme of work for service personnel.
2. Liaise with customers to book service work as required.
3. Check and input timesheet details into the branch system.
4. Review service personnel expense forms and overtime claims.
5. Prepare weekly service forecasts with the Service Manager and/or Branch Manager.
6. Act as a branch contact for service personnel.
7. Handle customer service queries efficiently.
8. Forward sales enquiries to the branch sales team.
9. Compile service reports and other documentation for the National Accounts Department.
10. Ensure correct charging arrangements for emergency calls and special disinfection work before month-end.
11. Complete all required service monitoring.
12. Provide hazard assessments and work details to service personnel before they start work.
13. Arrange materials, preparations, and chemicals needed for service staff.

Candidate Requirements:

• Strong commitment to delivering excellent customer experience.
• Experience working in a fast-paced office environment under pressure.
• Proficiency in Microsoft Office.
• Strong organisational skills with effective workload management.
• Willingness to learn new computer systems.
• Confident communication skills, including telephone manner.
• Ability to handle difficult situations and resolve issues.
• Route Planning/Optimisation experience is desirable but not essential.

Additional benefits include:

• Opportunities to earn bonuses and commissions.
• Performance-linked salary grading.
• Private healthcare scheme.
• Company pension scheme.
• Discounts and cashback offers via RI Rewards.
• Overtime opportunities.
• Uncapped leads commission for passing sales leads.
• Employee Assistance Programme (EAP), available 24/7.
• Long service recognition, including additional leave after five years.
• Referral bonus of up to £1,000.

About Rentokil Initial:

Rentokil Initial (FTSE100) operates in over 90 countries, providing services that protect people and enhance lives. Our divisions include:

• Rentokil - commercial pest control
• Initial - commercial hygiene
• Ambius - plants and scenting

We focus on hiring the right people, doing the right things, and doing them the right way. We invest heavily in training and development and seek talented, driven individuals to join our team.

Our social links:

• Website
• LinkedIn
• Facebook
• Instagram

Rentokil Initial is an equal opportunities employer committed to diversity. For more information on data processing, view our careers privacy policy.