Service Controller

Kemp Recruitment; Preston; On-site; GBP 34,000; Full time

Job summary

A leading global fleet maintenance company seeks an experienced Service Controller in Preston. This role involves managing customer inquiries, planning engineer workloads, and ensuring high levels of customer satisfaction. The successful candidate will enjoy a competitive salary up to £34,000, along with a profit-related bonus and generous benefits package.

Benefits

Profit Related Bonus scheme

25 days holiday plus BHs

Personal Pension Scheme

Life Assurance

Discount Shopping

Free Parking on site

Ride to Work Scheme

EAP Access to training

Mental Health First Aiders

Qualifications

• Experience as a Service Controller or in a similar customer-facing role.
• Ability to manage workload effectively.

Responsibilities

• Manage customer service inquiries and job card creation.
• Plan engineers’ daily workload efficiently.
• Follow up service visits to ensure customer satisfaction.

Skills

Customer Service

Problem Solving

Time Management

Tools

SAP

Job description

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Service Controller
Location: Preston
Salary: up to £34,000 + Benefits
Profit share paid 6 monthly
Excellent Benefits Package
8am -4.45pm Monday -Thursday and 8am to 3.45pm on Friday
About your new company

My client is a global fleet maintenance company who have been stablished for over 200 years. They are the leader in new innovative technologies and ensures their customers are put first. Due to their huge success and growth over many years they are actively seeking a skilled Service Controller to join their team.

About your new Service Controller role:
• Effectively deal with all customer service enquiries, advising and actioning accordingly, taking ownership of the problem from start to finish and be the point of contact for customers.
• Answer phones & welcome customers to Service Centre
• Taking / logging incoming work from customers
• Create job cards / notifications via SAP, and identify / order parts for engineers.
• Plan engineers daily workload, effectively and efficiently
• Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversion
• Carry out admin tasks as required for the benefit of the service operation
• Plan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract planner
• Follow up service visits with a phone call to ensure satisfaction
• Process engineer job sheets for correct and accurate completion and record non-compliance or poor completion.
• Maintain Department WIP to acceptable levels as instructed in conjunction with the Centralised Billing Dept.
• Assist in the organisation of onsite meetings to ensure senior management and customers are received, handled and catered for in the way they expect
• Willingly carry out any other duties deemed appropriate by the company.
• Assist with H&S aspects as required

The successful Service Controller will receive:

• Profit Related Bonus scheme (based on 5% basic salary)
• 25 days holiday plus BH’s
• Personal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) – enrolled after three months
• Life Assurance from day one = 5x basic salary
• Discount Shopping
• Portal Free Parking on site
• Ride to Work Scheme
• EAP Access to training
• Mental Health First Aiders

Next Steps

If you are an experienced Service Controller and would like to find out more about this exciting role please reply to this advert with an up to date copy of your CV or call Chris at Kemp Recruitment on 07718937245 for further information