Service Controller

Rentokil Pest Control South Africa; Birmingham; On-site; GBP 24,000; Full time

Job summary

A leading company in specialized hygiene services is seeking a Service Controller in Birmingham. This role involves planning service work, liaising with customers, and managing service personnel. The successful candidate will ensure efficient operations and excellent customer service while enjoying a competitive salary and benefits.

Benefits

Private Healthcare scheme

Company pension scheme

Discounts and cashback offers via RI Rewards

Uncapped leads commission

Employee Assistance Programme (EAP), available 24/7

Long service recognition with additional leave

Refer a Friend scheme with up to £1,000 reward

Qualifications

• Experience in a fast-paced office environment.
• Strong commitment to delivering excellent customer experience.
• Ability to handle difficult situations and resolve issues.

Responsibilities

• Produce and send a weekly programme of work for service personnel.
• Liaise with customers to book service work as required.
• Compile service reports for the National Accounts Department.

Skills

Customer experience

Organizational skills

Communication

Workload management

Tools

Microsoft Office

Job description

Rentokil Specialist Hygiene

Service Controller

Birmingham

£23,992

Permanent - Full Time - 37.5 hours per week

Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor’s 7th Best Place to Work 2018. Rentokil Specialist Hygiene is one of the UK’s leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services.

The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team to schedule jobs and discuss survey report information.

Duties and Responsibilities:

1. Produce and send a weekly programme of work for each service personnel
2. Liaise with customers to book service work as required
3. Check and input timesheet details into the branch system
4. Review service personnel expense forms and overtime claims
5. Prepare weekly service forecasts with the Service Manager and/or Branch Manager
6. Act as a point of contact for service personnel within the branch
7. Handle customer service queries efficiently
8. Forward sales enquiries to the branch sales team
9. Compile service reports and other reports for the National Accounts Department
10. Ensure correct charging arrangements for all services before month-end
11. Complete all required service monitoring
12. Provide hazard assessments and work details to service personnel before work begins
13. Arrange materials, preparations, and chemicals needed for services

Requirements:

• Strong commitment to delivering excellent customer experience
• Experience working in a fast-paced office environment under pressure
• Proficiency in Microsoft Office
• Strong organizational skills and workload management
• Willingness to learn new computer systems
• Effective communication skills with a confident telephone manner
• Ability to handle difficult situations and resolve issues
• Route Planning/Optimisation experience is desirable but not essential

Benefits:

• Opportunities to earn more through bonuses and commissions
• Performance-linked salary grading
• Private Healthcare scheme
• Company pension scheme
• Discounts and cashback offers via RI Rewards
• Overtime opportunities
• Uncapped leads commission
• Employee Assistance Programme (EAP), available 24/7
• Long service recognition with additional leave
• Refer a Friend scheme with up to £1,000 reward

A Company Putting “People First”

Rentokil Initial (FTSE100) operates in over 90 countries, providing services that protect people and enhance lives. We focus on the Right People, doing the Right Things, and in the Right Way, investing heavily in training and development.

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Rentokil Initial is an equal opportunities employer committed to diversity. View our careers privacy policy here.