Service Controller

TN United Kingdom; Uttoxeter; On-site; GBP 25,000; Full time

Job summary

An established industry player is looking for a proactive Service Administrator / Coordinator to manage engineers and ensure smooth operations. This role involves coordinating breakdowns and services, maintaining effective communication with customers, and managing tasks efficiently. Ideal candidates will possess strong teamwork and time management skills, along with a commitment to high customer care standards. Join this dynamic team and play a key role in delivering exceptional service in a fast-paced environment!

Qualifications

• Strong team player with excellent communication skills.
• Ability to prioritize tasks and work efficiently under pressure.

Responsibilities

• Manage engineers' schedules for maintenance and breakdowns.
• Coordinate with customers to minimize downtime.

Skills

Teamwork

Time Management

Customer Care

Communication

Proactivity

Job description

Job Title: Service Administrator / Coordinator

We are seeking a Service Administrator / Coordinator for a client who is an Engineering company near Uttoxeter.

Salary: circa £25,000 based on 39 hours per week

Role Overview

The main responsibility of the Service Coordinator is to manage engineers on a day-to-day basis, organizing routine planned maintenance, remedial work, and emergency breakdowns/callouts. The role requires prompt organization of appropriate resources to resolve situations quickly and maintaining effective communication both externally and internally.

Key Responsibilities

1. Coordinate breakdowns and services for your depot by allocating tasks to engineers and liaising with customers to ensure minimal downtime.
2. Follow up with customers for order numbers related to quoted works.
3. Maintain constant communication with customers, providing updates on breakdowns and jobs.
4. Issue paperwork and analysis reports.
5. Resolve all customer invoice queries.

Essential Skills

• Effective team player
• Excellent time management skills, with the ability to prioritize and work well under pressure
• High level of customer care
• Willingness to assist both internal and external customers
• Proactive, flexible, and positive attitude