Service Contracts Administrator

Rapiscan Systems; Salfords; On-site; GBP 26,000 - 36,000; Full time

Job summary

Rapiscan Systems is seeking an organised Services Administrator to manage contract renewals, quotations and related admin tasks across the EMEA region. The role is based from our Redhill site and reports to the Business Development Manager for Services.

The successful candidate will handle purchase orders, process engineer reports for customers, and maintain accurate records while upholding Integrity, Innovation, Accountability, and Teamwork.

Qualifications

• Strong administration experience.
• Excellent communication skills.
• Highly organised and detail‑oriented.
• Able to manage multiple priorities.
• Team player with a proactive approach.

Responsibilities

• Manage service contract renewals.
• Prepare and issue quotations.
• Follow up outstanding quotations.
• Raise purchase orders for third‑party providers.
• Process engineer reports for customers.
• Maintain accurate records.
• Support contract‑related enquiries.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.

Skills

Strong administration experience

Excellent communication skills

Highly organised and detail‑oriented

Able to manage multiple priorities

Team player with a proactive approach

Education

GCSEs in English and Mathematics

Tools

Advanced MS Office

CRM experience

Dynamics 365

SAP

Navision

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X‑ray technology—or multiple X‑ray technologies to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best‑in‑class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X‑ray technology—or multiple X‑ray technologies to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best‑in‑class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Purpose of Role

Reporting to the Business Development Manager for Services, you will manage contract renewals, quotations, service documentation and administration activities across the EMEA region.

Based from our Redhill site

Responsibilities

• Manage service contract renewals
• Prepare and issue quotations
• Follow up outstanding quotations
• Raise purchase orders for third-party providers
• Process engineer reports for customers
• Maintain accurate records
• Support contract‑related enquiries
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork

Qualifications

• Strong administration experience
• Excellent communication skills
• Highly organised and detail‑oriented
• Able to manage multiple priorities
• Team player with a proactive approach

Desired Skills & Experience

• GCSEs in English and Mathematics
• Advanced MS Office skills
• CRM experience preferred
• Exposure to ERP systems such as Dynamics 365, SAP or Navision
• Additional European languages advantageous