Field Service Engineer - Midlands

Rapiscan Systems; Salfords; On-site; GBP 30,000 - 52,000; Full time

Job summary

Rapiscan Systems is seeking a Field Service Engineer to support our RTT, CT, Checkpoint, BPI and Trace product portfolio across customer sites throughout the UK. Based in the Midlands, you will install, configure and commission advanced screening systems, perform preventative maintenance and diagnose faults across electrical, electronic, and networking domains.

You will deliver operator and technical training, contribute to site surveys and maintenance records, and participate in an on-call rota

Qualifications

• Customer-facing engineering, service or maintenance experience.
• Strong fault-finding and diagnostic skills.
• Experience with electronic and computer-based systems.
• Knowledge of PC hardware, software configuration and basic networking.
• Excellent communication and customer service skills.
• Full UK driving license and willingness to travel.
• Engineering qualification such as BTEC, HNC, NVQ, City & Guilds or equivalent experience.

Responsibilities

• Install, configure and commission advanced screening and detection systems.
• Carry out preventative maintenance and system upgrades.
• Diagnose and repair electrical, mechanical, electronic, software and networking faults.
• Provide professional technical support to customers and stakeholders.
• Complete service documentation and maintenance records accurately.
• Participate in an on-call and standby rota.
• Deliver operator and technical training when required.
• Conduct site surveys and provide technical recommendations.

Skills

Fault-finding & diagnostics

Electronic & computer-based systems

PC hardware & networking

Customer service skills

Driving licence & travel willingness

Engineering qualification

Customer-facing engineering experience

Education

Engineering qualification (BTEC/HNC/NVQ/City & Guilds)

Job description

Overview

Rapiscan Systems, part of OSI Systems, Inc., is a global leader in security inspection technology. We provide advanced screening solutions that help protect people, infrastructure, and international trade across the world. Our innovative technologies support customs agencies, border security, aviation authorities, law enforcement, military organisations, and security professionals in detecting threats, preventing smuggling, and safeguarding communities. With more than 100,000 systems installed worldwide, we are at the forefront of security and inspection innovation

Overview

Rapiscan Systems, part of OSI Systems, Inc., is a global leader in security inspection technology. We provide advanced screening solutions that help protect people, infrastructure, and international trade across the world. Our innovative technologies support customs agencies, border security, aviation authorities, law enforcement, military organisations, and security professionals in detecting threats, preventing smuggling, and safeguarding communities. With more than 100,000 systems installed worldwide, we are at the forefront of security and inspection innovation

Location: Midlands - Stoke on Trent/ Birmingham Regions

Are you an experienced Field Service Engineer with a passion for solving complex technical challenges and delivering outstanding customer service? Rapiscan Systems is seeking a talented engineer to support our RTT, CT, Checkpoint, BPI and Trace product portfolio across customer sites throughout the UK.

Responsibilities

• Install, configure and commission advanced screening and detection systems.
• Carry out preventative maintenance and system upgrades.
• Diagnose and repair electrical, mechanical, electronic, software and networking faults.
• Provide professional technical support to customers and stakeholders.
• Complete service documentation and maintenance records accurately.
• Participate in an on-call and standby rota.
• Deliver operator and technical training when required.
• Conduct site surveys and provide technical recommendations.

Qualifications

• Previous customer-facing engineering, service or maintenance experience.
• Strong fault-finding and diagnostic skills.
• Experience with electronic and computer-based systems.
• Knowledge of PC hardware, software configuration and basic networking.
• Excellent communication and customer service skills.
• Engineering qualification such as BTEC, HNC, NVQ, City & Guilds or equivalent experience.
• Full UK driving license and willingness to travel.

Desirable Experience

• X-ray inspection systems
• CT technology
• Security screening equipment
• PLC controls and automation systems
• Complex electro-mechanical equipment