Service & Compliance Manager – Facilities & Cleaning

Mitie Cleaning & Hygiene Services; Hull Bridge; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Flexible lifestyle benefits

MiDeals

Cycle-to-work

Life cover

Enhanced pension

Share plan

Job summary

Mitie is seeking a Service Support Manager to deliver outstanding service standards across contracts in Hull, with a 40-hour week.

You'll build strong client relationships, monitor SLAs, manage daily wages, and ensure health and safety compliance while adhering to company policies. A UK driving licence is required and IOSH qualification is desirable.

Join a market-leading facilities management team offering flexible benefits, career development, and a supportive environment.

Qualifications

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

Management experience

Customer service

IT literacy

Full UK driving licence

Health & Safety awareness

Tools

Microsoft Office

Job description

Mitie is seeking a Service Support Manager to deliver outstanding service standards across contracts in Hull, with a 40-hour week.

You'll build strong client relationships, monitor SLAs, manage daily wages, and ensure health and safety compliance while adhering to company policies. A UK driving licence is required and IOSH qualification is desirable.

Join a market-leading facilities management team offering flexible benefits, career development, and a supportive environment.