Facilities Manager

Mitie Cleaning & Hygiene Services; Reading; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Virtual GP for you and household

Salary Finance (early pay access & LO)

Choices lifestyle platform (extra days

Job summary

Mitie Cleaning & Hygiene Services in Reading is seeking a Facilities Manager to deliver excellent service standards across multiple contracts while ensuring compliance with SLAs and cleaning specifications.

You will monitor performance, manage daily wages, and uphold Health & Safety regulations to maintain a safe environment. The role requires strong customer service, excellent organisation, and IT proficiency.

Qualifications

• Proven management experience within soft services or cleaning in a facilities management environment.
• Excellent customer service and strong communication skills.
• Highly organised with effective time management abilities.
• IT literate, with good working knowledge of Microsoft Office.
• IOSH Health & Safety qualification (desirable).

Responsibilities

• Build strong relationships with contract clients and conduct regular audit inspections.
• Monitor performance against SLAs and cleaning specifications, ensuring high standards are consistently achieved.
• Manage daily employee wages and ensure full compliance with Health & Safety requirements.
• Follow statutory fire and safety regulations to minimise risk and maintain a safe environment.
• Ensure service delivery across multiple contracts aligns with company policies and procedures, including HR, QHSE, Right to Work, vetting, and compliance.

Skills

Management experience

Customer service

Time management

IT literacy

IOSH qualification

Tools

Microsoft Office

Job description

Better places, thriving communities.

Location and Shift: Reading | Monday to Friday | Flexible Operating Hours

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Manager who will deliver excellent service standards while ensuring compliance with SLAs, cleaning specifications, and operational procedures across multiple contracts.

Role Responsibilities

• Build strong relationships with contract clients and conduct regular audit inspections
• Monitor performance against SLAs and cleaning specifications, ensuring high standards are consistently achieved
• Manage daily employee wages and ensure full compliance with Health & Safety requirements
• Follow statutory fire and safety regulations to minimise risk and maintain a safe environment
• Ensure service delivery across multiple contracts aligns with company policies and procedures, including HR, QHSE, Right to Work, vetting, and compliance

What We're Looking For

• Proven management experience within soft services or cleaning in a facilities management environment
• Excellent customer service and strong communication skills
• Highly organised with effective time management abilities
• IT literate, with good working knowledge of Microsoft Office
• IOSH Health & Safety qualification (desirable)

What's in it for you?

• Access to a virtual GP for you and your household
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and technology products

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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