Service Support Manager

Mitie Group plc.; Manchester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Virtual GP for you and household

Salary Finance early pay access

Choices lifestyle benefits

Job summary

Mitie Group plc. in the Lancaster & Cumbria area is seeking a Service Support Manager to deliver excellent service standards, adhere to cleaning specifications and meet SLAs across multiple contracts.

You will build strong client relationships, monitor performance, and manage daily employee wages while ensuring Health & Safety compliance and compliance with HR, QHSE, RTW, Vetting and other company policies.

Qualifications

• Experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially Microsoft Office.
• Full UK driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

Management experience

Customer service

Organisation & time management

Microsoft Office

Driving licence

IOSH qualification desirable

Tools

Microsoft Office

Job description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: Retail
Type: cleaning
Hours: 40
Pay: 30,000 to 32,000 Pounds
Location: Lancaster & Cumbria area

Role Responsibilities:

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

What we're looking for:

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

What we offer you:

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.