Service & Completion Coordinator

Recruitment Helpline Ltd; Winnersh; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company car

Pension scheme

Health insurance

Bonus scheme

25 days leave

Job summary

Recruitment Helpline Ltd is seeking a Service & Completion Coordinator in Winnersh. You will manage planned maintenance and reactive support, coordinating with Estimating, Operations and Contracts to build PPM proposals and quotations before projects start.

You’ll own delivery from Practical Completion to Final Completion, driving timely close-out and client satisfaction across multiple projects with strong administrative discipline.

Qualifications

• Experience in construction, maintenance, facilities management or project coordination.
• Strong planning, follow-up and organisational skills.
• Confident client and subcontractor communication.
• Ability to manage multiple priorities and maintain accurate records.

Responsibilities

• Coordinate PPM scopes, programmes and subcontractor pricing during tender stages.
• Translate sold PPM agreements into delivery and maintain pricing info.
• Plan and arrange scheduled maintenance visits per client programme.
• Coordinate subcontractors, site access, permits and client requirements.
• Drive post-PC snagging, close-out and inspection processes.
• Maintain snag registers and communicate progress to clients.

Skills

Planning

Client communication

Organisational skills

Commercial awareness

Multitasking

Tools

Project coordination tools

Job description

Service & Completion Coordinator

Location: Winnersh, Berkshire (RG41) with UK Site Travel

Salary: Competitive Salary of £50,000 - £60,000 Per Annum - Depending on Experience

Job Type: Permanent, Full Time

About the company

They are a family-owned turnkey design and build specialist delivering construction, mechanical and electrical solutions to food, beverage and pharmaceutical manufacturers across the UK.

The Role

The Service & Completion Coordinator will coordinate planned preventative maintenance (PPM), reactive maintenance and project close-out activities. Working with Estimating, Operations and Contracts, you will help build PPM proposals alongside fit-out quotations before projects commence, then take ownership of delivering the agreed maintenance programme and driving projects from Practical Completion (PC) to Final Completion (FC).

Key Responsibilities

PPM & Reactive Maintenance

• Support Estimating with PPM scopes, programmes and subcontractor pricing during the fit-out tender stage
• Help maintain pricing information and coordinate the handover of sold PPM agreements into delivery
• Plan and arrange scheduled maintenance visits in line with each client programme
• Coordinate specialist subcontractors, site access, permits and client requirements
• Maintain service reports, certificates, schedules and compliance records
• Coordinate reactive call-outs, monitor response times and keep clients updated

Project Completion & Snagging

• Own the post-PC snagging and close-out stage of projects
• Maintain clear snag registers with clients and contracts manager, manage priorities and target dates
• Coordinate project teams and subcontractors to complete outstanding works promptly
• Arrange final inspections and maintain clear communication with the client
• Drive Building Control approval, certification, O&M information and other final sign-offs
• Escalate delays and remove obstacles preventing Final Completion
• Reduce the time between PC and FC while ensuring the client is satisfied

Skills & Experience

• Experience in construction, maintenance, facilities management or project coordination
• Strong planning, follow-up and organisational skills
• Confident client and subcontractor communication
• Ability to manage multiple priorities and maintain accurate records
• Commercial awareness and confidence working with quotations
• Understanding of PPM, building services, snagging or construction handover is desirable

Benefits:

• Company car / allowance
• 25 days annual leave + bank holidays.
• Company pension scheme.
• Collaborative, hands-on working culture.
• Growth by Sharing bonus scheme upon completion of 6-month probationary period.
• AXA health insurance with optional family bolt-on.
• Standard pension contributions.

What Success Looks Like

PPM visits delivered to programme | Reactive issues coordinated and closed promptly | Clear, accurate service records | Snags actively driven to completion | Building Control and final close-out information secured without unnecessary delay | A shorter, controlled route from PC to FC | Strong client satisfaction

The Person We Are Looking For

Energetic, pragmatic and purposeful. You take ownership, follow actions through, communicate clearly and find practical solutions. You will be comfortable coordinating different trades and keeping momentum when several parties are involved.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need