Service Co-Ordinator Tlnt1_Ni

Honeycomb Jobs Limited; Belfast City District; On-site; GBP 29,000 - 33,000; Full time

Job summary

Honeycomb Jobs Limited in Belfast is seeking a Service Co-ordinator to manage customer contracts from agreement through installation and completion. The role involves coordinating surveys, installation schedules, maintaining records, and keeping customers informed.

You will support finance, reporting and credit control while driving process improvements. A proactive, detail‑oriented communicator with strong organisational skills will excel.

Qualifications

• Experience in administrative or coordination roles.
• Strong organisational skills and attention to detail.
• Excellent communication with customers and internal teams.

Responsibilities

• Oversee customer contracts from agreement to installation and completion.
• Coordinate surveys and installation schedules with customers, surveyors and fitters.
• Maintain accurate records and prepare installation packs.
• Inform customers and resolve issues to completion.
• Support finance, reporting and credit control activities and suggest process improvements.

Job description

Honeycomb is delighted to be working with a well-established organisation to recruit a Service Co-ordinator for their Belfast-based office. This is a fantastic opportunity to join a growing business, supporting the smooth management of customer contracts from initial agreement through to installation and final completion. As Service Co-ordinator, you will play an important role in coordinating contracts, maintaining accurate records, communicating with customers and internal teams, and ensuring each stage of the customer journey is managed efficiently and on schedule. Key responsibilities include: Overseeing customer contracts, ensuring information is accurate, complete and progressed within the required timescales. Coordinating surveys and installation schedules, working closely with customers, surveyors and fitting teams. Maintaining accurate records and ensuring all relevant documentation and installation packs are prepared. Keeping customers informed throughout the process and coordinating the resolution of any issues through to completion. Providing support across finance, reporting and credit control activities, while working collaboratively with colleagues and helping identify process improvements. The successful candidate will have previous experience within an administrative or coordination-based role, with strong organisational skills and excellent attention to detail. You will be confident communicating with both customers and internal teams. A proactive attitude, good problem-solving abilities and a collaborative approach are essential. The role offers a competitive salary of £29,000-£33,000, depending on experience. If you require any reasonable adjustments during the recruitment process due to a disability, please let us know and we will be happy to support you. Honeycomb is committed to promoting an inclusive recruitment process and providing equal opportunities for all applicants. Skills: customer service administrator helpdesk office administrator service administrator

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