Service Co-ordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Service Co-ordinator to join the SMBU2 Management Team. The role focuses on day-to-day coordination and the efficient running of Cardiology services, with exposure to governance, performance targets and reporting to senior management.

The post offers opportunities to gain operational management experience within a dynamic NHS Trust, contributing to high-quality patient care and staff development.

Qualifications

• Experience at management level within an operational setting.
• Experience of leading change and managing KPIs in an operational setting.
• Educated to degree level or equivalent knowledge acquired by experience.

Responsibilities

• Provide leadership, support and guidance on operational issues to ensure high-quality patient care.
• Support delivery of local and national performance targets (e.g. RTT, cancer) within governance timelines.
• Develop and provide reports to senior management for meetings.
• Navigate and apply Patient Access Policy to support service provision and governance.

Skills

Management experience

Change leadership

KPI monitoring

Education

Degree level or equivalent

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Service Co-ordinator

The closing date is 19 November 2026

An exciting opportunity has arisen for a pro‑active, flexible and motivated individual to join the Specialist Medicine Business Unit 2 (SMBU2) Management Team at University Hospitals of Derby and Burton NHS Foundation Trust.

SMBU2 sits within the Division of Medicine and incorporates a number of complex medical specialties including: Cardiology, Rheumatology, Clinical Measurement, Diabetes, Endocrinology, Endoscopy, Gastroenterology, Hepatology and Renal.

We are looking for a Service Co‑ordinator with excellent communication skills, organisation skills and enthusiasm to lead and support services within Cardiology.

This is an exciting role which would be ideal for someone wishing to gain operational management experience and develop their leadership abilities. The role will work within the SMBU2 operational team and will be responsible for the day‑to‑day coordination and efficient running of services as well as supporting the delivery of key performance targets.

You will be joining a dynamic, friendly and effective operational management team; committed to delivering high quality care to patients, improving our services and supporting and developing staff.

Main duties of the job

The Service Coordinator role is exciting and varied. Main duties will include:

• You will play a key role in the operational management of the Business Unit; working closely with clinicians and non‑clinical teams to ensure that systems and processes are in place to deliver care of the highest quality to patients in our communities.
• You will be required to ensure the effective delivery of services by providing leadership, support and guidance on operational related issues.
• You will support services in the delivery of local and national performance targets (e.g. RTT performance, cancer performance) and will navigate the Trust Patient Access Policy to support service provision.
• You will be involved with resolving PALS queries and with the initial stages of incident investigation and complaints which will require you to ensure good governance within defined time frames.
• You will develop and provide a variety of reports to the Deputy General Manager and General Manager to be presented to senior Trust Management Meetings.

Closing Date of applications: 19th October 2026

Interview Date: 3rd December 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On‑going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

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Person Specification

Knowledge and Training

• Experience of working at management level within an operational setting
• Experience of managing and leading change
• Managing KPIs in an operational setting
• Educated to degree level or equivalent knowledge acquire by experience

Planning and Organisational Skills

• Experience of data collection, analysis and evaluation skills
• Demonstrate managing multiple project and deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust