Complaints, Risk & Governance Co-ordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a highly organised Complaints, Risk & Governance Co-ordinator to join the Cancer, Diagnostics & Clinical Support Division. You will help manage complaints, risks and incidents, liaise between clinical and administrative teams, and support governance processes across the division.

The role requires strong problem solving, timely responses, and proficient use of information systems to monitor activity and deliver high quality

Qualifications

• Significant administrative experience
• Ability to liaise between professionals and departments
• Strong organisation and problem solving skills

Responsibilities

• Track activity and requests accurately
• Resolve allocations and delays
• Support timely responses and learning activities
• Use key systems to produce and monitor information
• Produce high quality information for governance

Job description

Complaints, Risk & Governance Co-ordinator

Company: University Hospitals of Derby and Burton NHS Foundation Trust

A Vacancy at University Hospitals of Derby and Burton NHS Foundation Trust.

We are looking for a highly organised and motivated person with significant administrative experience to join us. This role will support our Divisional and Business Unit teams to manage complaints, risks and incidents. The successful candidate will play a significant role in liaising between professionals and departments, helping processes to work smoothly, unblocking issues and ensuring key aspects of governance function well. This post is located in the Cancer, Diagnostics & Clinical Support Division (CDCS).

Track activity and requests accurately.

Problem solving including allocations and delays

Support timely responses

Support learning activity

Use of key systems to produce and monitor information

Produce high quality information

Closing date of applications: 20 October 2026

Interview date: 3 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Please see attached Job description and Person Specification.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.

Important visa information:Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

This advert closes on Tuesday 20 Oct 2026

University Hospitals of Derby and Burton NHS Foundation Trust

£32,650.80 - £35,830.55 (Salary is inclusive of a15% Recruitment & Retention Premia)

University Hospitals of Derby and Burton NHS Foundation Trust

£45,952 - £55,334 pa (Salary is inclusive of a15% Recruitment & Retention Premia)

University Hospitals of Derby and Burton NHS Foundation Trust