Operational Coordinator

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Development opportunities

Leadership development

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting an Operational Coordinator to support the day-to-day management of Paediatric Outpatient services across Derby and Burton. You will oversee RTT pathways, waiting lists, clinic capacity and service performance to ensure smooth patient flow.

You will work closely with consultants, medical secretaries and the wider management team, leading on staff development, performance management and service improvement initiatives

Qualifications

• GCSE English Language and Mathematics Grade C/4 or above, or equivalent.
• Knowledge of RTT pathways and waiting list management.
• Experience in outpatient services and clinic management.
• Experience in managing staff, including sickness absence and performance.
• Experience leading service improvement or change projects.

Responsibilities

• Support day-to-day management of Paediatric Outpatient services across Derby and Burton.
• Monitor performance, escalate risks, and report at relevant meetings.
• Manage Paediatric administrative and secretarial teams including recruitment and relations.
• Lead and support service development and transformation projects.

Skills

RTT pathways

Outpatient services

Clinic management

Staff management

Service improvement

Education

GCSE English and Maths (C/4+)

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Operational Coordinator

The closing date is 12 November 2026

An exciting opportunity has arisen for a motivated and experienced individual to join the Paediatric Management Team as an Operational Coordinator.

The role will have a strong focus on the operational management of Paediatric Outpatient services across Derby and Burton, including RTT pathways, waiting lists, clinic capacity and service performance.

We are looking for someone with excellent communication and organisational skills who has knowledge and experience of RTT, outpatient services and clinic management, together with previous staff management experience.

The postholder will work closely with consultants, medical secretaries, administrative teams and the wider management team to support the effective delivery and continuous improvement of Paediatric services

Please note that the interview process will include a 10-minute unseen presentation, with the topic provided on the day.

Main duties of the job

The Operational Coordinator will support the day-to-day management of Paediatric Outpatient services across Derby and Burton, with particular responsibility for RTT pathways, waiting lists, outpatient activity and clinic capacity.

The postholder will monitor performance, identify and escalation risks and provide operational and performance updates at relevant meetings. They will work closely with consultants, medical secretaries, administrative teams and managers to ensure patient pathways are managed effectively.

The role includes joint responsibility for managing and developing Paediatric administrative and secretarial teams, including sickness absence, performance management, appraisal, recruitment and employee relations matters.

The postholder will also lead and support service improvement and transformation projects, clinic and service developments, and will deputise for the Service Manager when required.

Closing date of applications: 12 November 2026

Interview date: 26 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

• GCSE English Language and Mathematics Grade C/4 or above, or equivalent

Knowledge

• Knowledge and understanding of RTT pathways and waiting list management
• Knowledge and experience of outpatient services and clinic management
• Knowledge of the Trust Patient Access Policy

Experience

• Previous staff management experience, including sickness absence, performance management and employee relations matters
• Experience of supporting or leading service improvement/change projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust