Patient Experience and Engagement Manager

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; In loco; GBP 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Patient Experience and Engagement Manager to lead our patient experience, engagement and involvement strategy. You will champion meaningful involvement, co-production and partnership working across the Trust and communities, ensuring inclusive and accessible engagement that informs service improvement.

You will oversee patient surveys, real-time feedback and patient stories, translating insights into action,

Competenze

• Degree level qualification or equivalent knowledge and experience.
• Continuing professional development relevant to patient experience, engagement, involvement, quality improvement or leadership.
• Specialist knowledge of patient experience, engagement, PPI, co-production and quality improvement.
• Quality improvement or project management qualification.

Mansioni

• Lead the patient experience and engagement programme.
• Lead Trust-wide approaches to Patient and Public Involvement, co-production and partnership working.
• Provide specialist advice, support and training to strengthen meaningful, inclusive and accessible involvement across the organisation.
• Oversee national and local patient surveys, the Friends and Family Test, real-time feedback, patient and carer stories and community engagement.
• Bring together patient experience feedback and insight to identify themes, inequalities and priorities, and support teams to translate learning into demonstrable improvement.
• Build effective partnerships with communities, voluntary and community organisations, Healthwatch and health and care partners.
• Provide clear reporting and assurance on patient experience, emerging themes, risks, outcomes and improvement priorities.
• Lead and develop the Patient Experience and Engagement Team, supporting high performance, development and wellbeing.
• Manage designated budgets, contracts and external providers, ensuring quality, value for money and continuous improvement.
• Contribute to the strategic leadership, governance and ongoing development of patient experience and engagement across the Trust.

Conoscenze

Stakeholder engagement

Workshop facilitation

Data interpretation

Written and verbal communications

Formazione

Degree level qualification

CPD relevant to patient experience

Quality improvement qualification

Descrizione del lavoro

University Hospitals of Derby and Burton NHS Foundation Trust

Patient Experience and Engagement Manager

The closing date is 09 November 2026

Would you like to help ensure the voices of patients, carers and communities are at the heart of how we improve care?

We have an exciting opportunity for an experienced Patient Experience and Engagement Manager to join our Patient Experience, Engagement and Insight team.

This key leadership role will lead our approach to patient experience, engagement and involvement, ensuring that people's voices and lived experiences influence how we plan, deliver and improve services.

You will champion meaningful and early involvement, leading Trust-wide approaches to Patient and Public Involvement, co-production and partnership working. Inclusion and accessibility will be central to your approach, building trusted relationships with our diverse communities and strengthening the involvement of people whose voices may be under-represented.

You will lead our patient experience and engagement programme, bringing together feedback and insight to identify priorities and demonstrate how listening leads to improvement.

We are looking for an inclusive, compassionate and credible leader who combines strategic thinking with practical delivery and can build strong relationships across the Trust and our communities.

If you are passionate about turning people's voices and lived experience into meaningful improvement, we would love to hear from you.

Main duties of the job

• Lead the patient experience and engagement programme.
• Lead Trust-wide approaches to Patient and Public Involvement, co-production and partnership working.
• Provide specialist advice, support and training to strengthen meaningful, inclusive and accessible involvement across the organisation.
• Oversee national and local patient surveys, the Friends and Family Test, real-time feedback, patient and carer stories and community engagement.
• Bring together patient experience feedback and insight to identify themes, inequalities and priorities, and support teams to translate learning into demonstrable improvement.
• Build effective partnerships with communities, voluntary and community organisations, Healthwatch and health and care partners.
• Provide clear reporting and assurance on patient experience, emerging themes, risks, outcomes and improvement priorities.
• Lead and develop the Patient Experience and Engagement Team, supporting high performance, development and wellbeing.
• Manage designated budgets, contracts and external providers, ensuring quality, value for money and continuous improvement.
• Contribute to the strategic leadership, governance and ongoing development of patient experience and engagement across the Trust.

The role requires travel between Trust sites and community venues, with occasional flexibility to support engagement and outreach outside usual working hours.

Closing date of applications: 9 November 2026

Interview date: 23 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Education, Training and Qualifications CPD Requirements

• Degree level qualification or equivalent level of knowledge and experience.
• Continuing professional development relevant to patient experience, engagement, involvement, quality improvement or leadership.
• Specialist knowledge of patient experience, engagement, Patient and Public Involvement (PPI), co-production and quality improvement acquired through study and/or significant experience.
• Quality improvement or project management qualification.

Experience & Knowledge

• Significant experience of leading patient experience, engagement, involvement or community participation programmes.
• Experience of developing and implementing policies, strategies or frameworks.
• Knowledge of Patient and Public Involvement statutory duties, Working in Partnership with People and Communities guidance and relevant NHS policy.
• Knowledge of patient experience measurement methodologies, including Friends and Family Test, patient surveys and feedback systems.
• Knowledge of equality, diversity, inclusion and health inequalities principles.
• Experience working across an Integrated Care System (ICS) or partnership environment.

Skills and Ability

• Ability to develop, deliver and evaluate programmes of engagement, involvement and improvement.
• Ability to analyse, interpret and present complex qualitative and quantitative information in an accessible format.
• Ability to facilitate workshops, focus groups, community events and governance meetings.

Communications and interpersonal skills

• Highly developed stakeholder engagement and relationship management skills.
• Excellent written, verbal and presentation skills.
• Ability to communicate with empathy, sensitivity and professionalism in challenging situations.
• Experience presenting to Boards, Committees or external system forums.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust