Salesforce Delivery Manager

NTT America, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking a Senior Salesforce Delivery Manager to oversee large-scale Salesforce programmes. You will lead complex projects, align with client needs, and guide global teams to deliver value on time and within budget.

You will shape solutions, manage stakeholders, and contribute to governance and strategic decision-making in a fast-paced, client-centric environment.

Qualifications

• Extensive experience across delivery within the Salesforce ecosystem.
• Minimum of 5 years managing medium to large Salesforce projects or programs.
• Proven track record of leading and managing global teams.
• Strong understanding of Salesforce platform capabilities, best practices and implementation strategies.
• Ability to lead cross-functional teams and manage diverse stakeholders effectively.

Responsibilities

• Lead the successful delivery of complex Salesforce programmes across multiple projects, ensuring on-time, on-budget results.
• Provide leadership across delivery and presales, shaping solutions and developing estimates for proposals.
• Build, coach and mentor high-performing delivery teams to drive outcomes across Salesforce workstreams.
• Act as a trusted advisor to clients, managing relationships, communicating progress, and guiding decisions.
• Drive governance, roadmap development and risk mitigation to align with strategic objectives.
• Lead Agile delivery across Salesforce Clouds, applying best practices and platform capabilities.
• Support recruitment and growth of the practice by interviewing candidates and building teams.
• Stay current with Salesforce innovations and continuously improve delivery approaches.

Skills

Salesforce delivery

Global teams leadership

Stakeholder management

Delivery leadership

Agile delivery

Job description

The team you'll be working with:

We are seeking a Senior Salesforce Delivery Manager to oversee the successful delivery of Salesforce projects and programs, ensuring alignment with client needs and strategic objectives. You will report to the Head of Delivery and Governance within our practice. The ideal candidate will already be doing a similar role, will come with extensive expertise in Salesforce, a blend of technical ability, whilst demonstrating exceptional leadership, stakeholder management and delivery across global teams, a client centric and creative mindset in a dynamic and fast-paced environment

What you'll be doing:

• Lead the successful delivery of complex Salesforce programmes, overseeing multiple projects and ensuring solutions are delivered on time, within budget, and meet agreed business and client requirements.

• Provide leadership across delivery and presales engagements, shaping solutions, developing estimates, and supporting the translation of requirements into commercial proposals.

• Build, coach, mentor and lead high-performing delivery teams, fostering collaboration, supporting career development, and driving successful outcomes across Salesforce workstreams.

• Act as a trusted advisor to clients, managing stakeholder relationships, communicating progress, handling escalations, and guiding strategic decision-making.

• Drive project planning, governance and roadmap development, proactively identifying and mitigating risks while ensuring solutions align with business expectations and strategic objectives.

• Lead Agile delivery teams to implement high-quality Salesforce solutions across multiple Salesforce Clouds, applying industry best practices and the latest platform capabilities.

• Support the growth of the practice through interviewing prospective candidates, contributing to recruitment activities, and helping build high-performing teams.

• Stay current with Salesforce innovations and support the continuous improvement of delivery approaches, methodologies, and client outcomes.

What experience you'll bring:

• Extensive experience across delivery within the Salesforce ecosystem

• A minimum of 5 years in managing medium to large-scale Salesforce projects or programs.

• Proven track record of leading and managing global teams

• Salesforce Expertise: Strong understanding of Salesforce platform capabilities, best practices, and implementation strategies.

• Leadership Skills: Proven ability to lead cross-functional teams and manage diverse stakeholders effectively.

• Communication Skills: Excellent interpersonal skills to facilitate collaboration among team members and clients.

• Analytical Skills: Strong problem-solving abilities to address challenges that arise during project execution

• Tools and Process: Familiarity with commercial models, agile methodologies and project management principles.

• Salesforce certifications across the 360 are highly desirable.

• Ability to work collaboratively in a fast-paced, dynamic environment

• A proactive, innovative mindset with a passion for driving revenue growth and delivering client value

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you grow.

what we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.