Service Charge Specialist

Leeds Federated Housing Association Limited; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional housing association is seeking a Service Charge Specialist to manage service charge delivery and drive improvements in income performance. The role involves leading the service charge process, ensuring accuracy and fairness in cost apportionment, and collaborating with various teams. Candidates should have experience in service charge management and strong analytical skills, with a commitment to clear communication.

Benefits

Flexible working hours

Health benefits scheme

Enhanced maternity/paternity pay

30 days holiday

Occupational pension scheme

Qualifications

• Experience in rent setting or income optimization.
• Proven experience in reviewing housing schemes for service charge allocation.
• Knowledge of rent and service charge regulatory standards.

Responsibilities

• Lead the end-to-end service charge process.
• Ensure service charges are accurately costed and fairly apportioned.
• Work with teams to explain service charges transparently.

Skills

Experience managing service charges

Financial analytical skills

Communication with colleagues and customers

Change delivery and embedding new working methods

Job description

Ready to lead the way on service charge excellence and drive meaningful change

At Leeds Federated were looking for a Service Charge Specialist to lead on all aspects of service charge delivery across the portfolio driving improved income performance to support our commitment to help people make a home.

You will develop effective costing and apportionment approaches monitor value for money and work collaboratively across teams and customer groups to ensure service charges are applied accurately and fairly.

What you’ll do

• Lead the end-to-end service charge process including estimates, actuals and rent review activity
• Ensure service charges are accurately costed, fairly apportioned and clearly evidenced
• Review current practice to drive improvements in value for money and process consistency
• Work closely with Development, Housing, Asset and Finance teams to support new and existing schemes
• Ensure service charge data is accurate and maintained on housing systems
• Lead or support Section 20 consultations in line with legal requirements
• Work with internal teams and customers to explain service charges clearly and transparently
• Attend estates for customer meetings, forums and consultation activities when required
• Provide specialist advice on service charge legislation, regulation and compliance

What we’re looking for

• Experience managing service charges, rent setting or income optimisation
• Proven experience reviewing housing schemes to make sure service charges are correctly allocated and clearly communicated.
• Working knowledge of rent and service charge regulatory standards, including Landlord & Tenant Act 1985 (Sections 1830), Leaseholder legislation and Section 20 consultation requirements
• A strong track record of change delivery and embedding new ways of working
• Strong financial analytical and reporting skills
• Able to communicate clearly with colleagues and customers ensuring information is shared in an approachable way

Closing Date: Thursday 4th December 2025 at 12:00pm

Interviews Date: Monday 15th December 2025

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

The Company: Leeds Federated is a housing association with around 4500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good‑value affordable housing.

Benefits

• Flexible working hours and options for home working
• Healthshield health benefits scheme
• Enhanced maternity, paternity and adoption pay
• 30 days holiday (plus bank holidays)
• Occupational pension scheme