Service Charge Officer – Agile Finance & Development

Bromford Flagship Livewest; Norwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

agile working

family friendly policies

health and wellbeing support

excellent professional developmentOp

ongoing personal and professional开发

Job summary

Flagship, based in Norwich, is recruiting a Service Charge Officer to manage budgets, cost reconciliation and year-end accounts with accuracy and compliance. You will advise development and operational teams on service charge matters and support continuous improvement while ensuring fair, transparent charges for residents.

You will work closely with finance and operations, using Excel and housing management systems, and you’ll hold at least an AAT-part qualification.

Qualifications

• Strong numerical ability with excellent customer service skills.
• Proficient in Excel and general IT.
• Excellent communication and the ability to build effective working relationships.
• Experience working collaboratively in teams and projects.
• Knowledge of service charge regulations and processes.
• Experience using housing management and accounting systems.
• AAT part-qualified (or equivalent) as a minimum requirement, with full AAT qualification (or equivalent) desirable.

Responsibilities

• Managing service charge enquiries from internal and external customers.
• Reviewing service charge costs to ensure accuracy and completeness.
• Working closely with finance colleagues to investigate and resolve discrepancies.
• Preparing annual service charge budgets.
• Reconciling actual expenditure against budgets for schemes with variable service charges.
• Producing year-end statements of account in line with leases, agreements and current legislation.
• Providing advice and guidance to development and operational teams on service charge matters.
• Supporting continuous improvement initiatives and helping ensure best practice is maintained.

Skills

Strong numerical ability

Excellent communication

Teamwork and collaboration

Knowledge of service charge processes

Experience with housing management

Education

AAT part-qualified

Full AAT qualification desirable

Tools

Excel

General IT skills

Housing management systems

Job description

Flagship, based in Norwich, is recruiting a Service Charge Officer to manage budgets, cost reconciliation and year-end accounts with accuracy and compliance. You will advise development and operational teams on service charge matters and support continuous improvement while ensuring fair, transparent charges for residents.

You will work closely with finance and operations, using Excel and housing management systems, and you’ll hold at least an AAT-part qualification.