Service Charge Manager

Michael Page; East Midlands; On-site; GBP 59,000 - 69,000; Full time

Job summary

Michael Page is partnering with a respected social housing organisation to recruit a Service Charge Manager to lead a regional team within finance. You will drive service charge governance, support budgets, and ensure accurate year-end statements while delivering continuous improvement.

Ideal candidates bring service charge experience in housing, strong financial and analytical skills, excellent stakeholder management, and proven leadership.

Qualifications

• Experience within service charge finance, ideally gained in social housing
• Knowledge of service charge and rent legislation
• Understanding of the social housing regulatory framework
• Experience leading and developing a team as an experienced team leader or a capable manager
• Strong financial and analytical skills
• Confidence working with large and complex datasets
• Strong Excel skills, including pivot tables and lookups
• Excellent stakeholder management and communication skills
• The ability to identify opportunities for process improvement

Responsibilities

• Leading, coaching and developing the Service Charge team
• Overseeing annual service charge estimates and year-end statements
• Supporting the annual accountant certification and audit process
• Maintaining strong financial controls, reconciliations and service charge ledgers
• Monitoring performance against budgets
• Working closely with Finance, Rents and wider operational teams
• Driving improvements to systems, controls and processes
• Leading service charge projects and continuous improvement initiatives
• Ensuring service charges support affordability and value for residents

Skills

Financial analysis

Analytical skills

Stakeholder management

Communication skills

People leadership

Budgeting

Process improvement

Data analysis

Regulatory knowledge

Tools

Excel

Pivot Tables

Lookups

Job description

Are you an experienced Service Charge professional looking for the opportunity to lead a team, influence change and improve how a service operates?

We're partnering with an established housing organisation to recruit a Service Charge Manager into a key finance leadership role.

You'll take responsibility for a regional Service Charge function, combining technical expertise, people leadership, financial control and continuous improvement.

Social Housing organisation

Description

• Leading, coaching and developing the Service Charge team
• Overseeing annual service charge estimates and year-end statements
• Supporting the annual accountant certification and audit process
• Maintaining strong financial controls, reconciliations and service charge ledgers
• Monitoring performance against budgets
• Working closely with Finance, Rents and wider operational teams
• Driving improvements to systems, controls and processes
• Leading service charge projects and continuous improvement initiatives
• Ensuring service charges support affordability and value for money for residents

Profile

Ideally, you'll have:

• Experience within service charge finance, ideally gained in social housing
• Knowledge of service charge and rent legislation
• Understanding of the social housing regulatory framework
• Experience leading and developing a team as an experienced team leader or a capable manager
• Strong financial and analytical skills
• Confidence working with large and complex datasets
• Strong Excel skills, including pivot tables and lookups
• Excellent stakeholder management and communication skills
• The ability to identify opportunities for process improvement

Job Offer

• Salary ranging from £58,689 to £69,437, dependent on the level of experience.