Service Charge Advisors

Service Care Solutions Ltd; Sittingbourne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de logement réputée recrute un Conseiller en Charges de Service à Sittingbourne. Ce rôle clé implique d'assister les analystes dans les processus de charges de service, de communiquer avec les résidents et de garantir la conformité des charges. C'est une excellente occasion de développer vos compétences tout en faisant partie d'une équipe collaborative et innovante.

Qualifications

• Compétences solides en service à la clientèle et communication.
• Fiable, capable de gérer plusieurs tâches et délais.
• Confiance dans l'utilisation des systèmes financiers et administratifs.

Responsibilities

• Assister les analystes des charges de service dans les calculs et l'émission des charges.
• Répondre aux demandes des clients de manière professionnelle.
• Préparer la documentation pour les audits et assurer la qualité des états des charges de service.

Skills

Excellent customer service

Communication skills

Strong numeracy

Attention to detail

Organised

Job description

Service Charge Advisor
Location: Sittingbourne (Hybrid Working Available)
Rate: £17.86 PAYE - £21.32 per hour (LTD)
We are working with a reputable housing provider to recruit a Service Charge Advisor to join their service charge team based in Sittingbourne. Reporting to the Service Charge Manager, this is a key supporting role where you'll contribute to the delivery of a high-quality service for residents, while helping to drive forward improvements in service charge processes.
The Role:
You’ll be assisting the Service Charge Analysts with the preparation and issuing of estimated and actual service charges, ensuring these are compliant and fully recoverable. This is a hands-on support role where you’ll also communicate directly with residents, provide financial and administrative support, and play a part in the ongoing development of improved systems and processes.
Key Responsibilities:

• Support Service Charge Analysts in calculating and issuing charges, including preparing simpler schemes independently.
• Respond to customer queries in a timely, professional, and informative manner.
• Extract expenditure data from internal systems and support budget monitoring.
• Help prepare invoices and documentation for audit purposes.
• Assist with the production and quality control of service charge statements.
• Contribute to systems testing and improvements as part of wider service transformation.
• Maintain accurate data across internal systems and support procedural documentation.
• Prepare documentation for meetings with residents and managing agents.

About You:

• Excellent customer service and communication skills.
• Organised and reliable, able to manage multiple tasks and deadlines.
• Strong numeracy and attention to detail.
• Confident using financial and administrative systems.
• A team player with a proactive approach and a genuine belief in delivering great service.

This is a great opportunity to build or expand your experience in service charges within a supportive and forward-thinking team.
Contact me on [e-mail] or 01772 208966