Service Charge Advisor

CRA GROUP RECRUITMENT AND PAYROLL LTD; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Local Authority is seeking a Service Charge Advisor for a 2-3 months contract in Croydon. This role includes assisting the Service Charge Team with preparing and issuing service charge statements and ensuring a high customer-focused service. The successful candidate will need strong financial understanding and excellent organizational skills to maintain quality and compliance in service delivery.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Good financial and numerical understanding.
• Knowledge of service charge processes is advantageous.

Responsibilities

• Assist in preparation and issuing of service charge statements.
• Support analysts in monitoring budgets and analyzing expenditure.
• Respond to customer queries with accurate information.

Skills

Customer service

Interpersonal skills

Time management

Financial understanding

Data analysis

Problem-solving

IT literacy

Job description

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2-3 months contract with a Local Authority

Job Summary:

• The Service Charge Advisor will provide essential support to the Service Charge Team by assisting in the preparation, calculation, and issuing of accurate service charge statements.

• The role involves delivering a high-quality, customer-focused service to residents and stakeholders while ensuring compliance with legal and financial standards.

• Working as part of a collaborative team, the advisor will contribute to the ongoing improvement of service charge delivery processes.

Key Duties/Accountabilities (Sample):

• Assist in the preparation and issuing of both estimated and actual service charge statements.

• Support Service Charge Analysts in analysing expenditure and monitoring scheme-specific budgets.

• Respond professionally to customer queries, providing accurate documentation and timely updates.

• Help prepare invoices for audit review and certification.

• Maintain accurate system records and ensure data integrity across databases.

• Contribute to quality control and dispatching of service charge information.

• Provide administrative and operational support to ensure full recoverability of costs.

• Collaborate with colleagues across departments to support service improvement initiatives.

Skills/Experience:

• Excellent customer service and interpersonal skills.

• Strong written and verbal communication abilities.

• Organisational and time management skills, able to prioritise tasks effectively.

• Good financial and numerical understanding; confident working with budgets and figures.

• Ability to analyse and interpret data with accuracy.

• A proactive and solutions-focused approach to work.

• Knowledge of service charge processes within housing or similar sectors is advantageous.

Additional Information:

• The closing date: 01/07/2025.

Job Description
2-3 months contract with a Local Authority Job Summary:
• The Service Charge Advisor will provide essential support to the Service Charge Team by assisting in the preparation, calculation, and issuing of accurate service charge statements.
• The role involves delivering a high-quality, customer-focused service to residents and stakeholders while ensuring compliance with legal and financial standards.
• Working as part of a collaborative team, the advisor will contribute to the ongoing improvement of service charge delivery processes.
Key Duties/Accountabilities (Sample): • Assist in the preparation and issuing of both estimated and actual service charge statements.
• Support Service Charge Analysts in analysing expenditure and monitoring scheme-specific budgets.
• Respond professionally to customer queries, providing accurate documentation and timely updates.
• Help prepare invoices for audit review and certification.
• Maintain accurate system records and ensure data integrity across databases.
• Contribute to quality control and dispatching of service charge information.
• Provide administrative and operational support to ensure full recoverability of costs.
• Collaborate with colleagues across departments to support service improvement initiatives.
Skills/Experience: • Excellent customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Organisational and time management skills, able to prioritise tasks effectively.
• Good financial and numerical understanding; confident working with budgets and figures.
• Ability to analyse and interpret data with accuracy.
• A proactive and solutions-focused approach to work.
• Strong IT literacy, including experience using Microsoft products.
• Knowledge of service charge processes within housing or similar sectors is advantageous.
Additional Information: • The closing date: 01/07/2025.


Requirements
• Excellent customer service and interpersonal skills. • Strong written and verbal communication abilities. • Organisational and time management skills, able to prioritise tasks effectively. • Good financial and numerical understanding; confident working with budgets and figures. • Ability to analyse and interpret data with accuracy. • A proactive and solutions-focused approach to work. • Strong IT literacy, including experience using Microsoft products. • Knowledge of service charge processes within housing or similar sectors is advantageous.