Service Centre Supervisor

Culligan UK; Wolverhampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Mon–Fri pattern

25 days + holidays

Company pension

Sick pay after probation

Enhanced paternity/maternity

Discounts + EAP + volunteering

Employee support network

Career progression

Job summary

Culligan UK is seeking a Service Centre Supervisor to oversee Haydock Service Centre operations, lead the service team, and ensure delivery of high-quality customer service.

The role involves coordinating deliveries, installations, and maintenance, while promoting health and safety and staff development. A strong emphasis on leadership and KPI-driven performance is required.

Qualifications

• Experience leading service or operations teams.
• Ability to work in fast-paced environment.
• Strong organisational and reporting skills.
• Experience with health and safety compliance.
• Proven track record of meeting SLAs.

Responsibilities

• Supervise daily operations ensuring efficiency and compliance with SLAs.
• Lead and motivate the service team including Water Delivery Drivers and Technicians.
• Assist in training and development of staff to meet operational standards.
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction.
• Manage stock levels and assist with inventory control.
• Work closely with management to achieve departmental goals and objectives.
• Support team members with issues and concerns in daily operations.
• Ensure health and safety compliance within the service centre.
• Contribute to performance reviews and recruitment processes.

Skills

Leadership

Communication

Team management

Decision making

Data analysis

Tools

Reporting software

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Supervisor:

As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Haydock Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Supervisor:

As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Haydock Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Responsibilities of Service Centre Supervisor:

• Supervise daily operations ensuring efficiency and compliance with SLAs
• Lead and motivate the service team including Water Delivery Drivers and Technicians
• Assist in training and development of staff to meet operational standards
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
• Manage stock levels and assist with inventory control
• Work closely with management to achieve departmental goals and objectives
• Support team members with issues and concerns in daily operations
• Ensure health and safety compliance within the service centre
• Contribute to performance reviews and recruitment processes

Requirements

Essential:

• Strong leadership and communication skills
• Ability to work in a fast-paced environment and make effective decisions
• Experience in managing teams, preferably in operations or service-oriented roles
• Organisational skills to maintain smooth daily operations
• Proficient in daily reporting and data analysis

Benefits

• Monday - Friday working pattern
• 25 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression