Service Centre Manager

Culligan UK limited; Wolverhampton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying</n>

Cycle to Work scheme available

Employee rewards and discounts

Health Care Cash Plan

24/7 365-day access to Employee Assist

Access to on-going learning and

Opportunity for career progression

Onsite parking

Job summary

Culligan UK limited is seeking a Service Centre Manager to lead the Wolverhampton site, ensuring daily operations meet SLAs and KPIs to deliver a high standard of service.

Working mon–fri, 40 hours between 7am and 5pm, you will manage drivers, technicians and stock controllers, drive process improvements and maintain health and safety standards.

Qualifications

• Strong communication skills to inspire, motivate and manage a team.
• Decisive with strong problem-solving and time-management abilities.
• Resilient, self-motivated and flexible.
• Proven track record in fast-paced operations.
• Full driving licence.
• Able to complete daily reporting.

Responsibilities

• Oversee daily delivery of operational activities and services.
• Manage Water Delivery Drivers, Technicians, and stock controllers.
• Ensure SLAs met for water deliveries, installations, services and repairs.
• Maintain vehicle compliance and coordinate with Fleet.
• Coordinate with Technical Training Managers to train Technicians.
• Maintain stock levels in the Service Centre.
• Ensure ERP usage is correct and reporting is accurate.
• Support recruitment processes and driver routing with Supervisor.

Skills

Communication skills

Team leadership

Decision making

Time management

Resilience

Driving licence

Reporting

Tools

ERP system

CRM system

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager:

Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager:

• Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Essential:

• Strong communication skills with the ability to inspire, motivate and manage a team
• Decisive and effective decision making, problem resolving and time management
• Demonstrate high levels of resilience, self-motivated and flexible
• Proven record of managing a fast-paced Operation
• Full driving licence
• Able to complete daily reporting

Desirable:

• National CPC
• Valid FLT Licence
• Knowledge of using a CRM system

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Opportunity for career progression
• Onsite parking