Service Centre Manager

Culligan UK; Wolverhampton; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Sick Pay (after qualifying period)

Cycle to Work scheme

Rewards and discounts

Health Care Plan Option

Employee Assistance Programme access

Job summary

Culligan UK is seeking a Service Centre Manager in Wolverhampton to run the day-to-day operations of our service centre within the Operations Team. The role is based on-site, Monday to Friday, 40 hours per week, ensuring efficient delivery of bottled water services and repairs to customers in the region.

You will manage a team including drivers and technicians, maintain SLAs, ensure vehicle compliance, and drive health and safety, productivity and development initiatives across the centre.

Qualifications

• Strong communication skills to inspire, motivate and manage a team.
• Decisive and effective decision making, problem resolving and time management.
• Resilient, self-motivated and flexible.
• Proven record of managing a fast-paced Operation.
• Full driving licence.
• Able to complete daily reporting.

Responsibilities

• Oversee daily operations of the Service Centre to meet SLAs and KPIs.
• Lead and develop Water Delivery Drivers, Technicians and Stock/Inventory Controllers.
• Ensure deliveries, installations, services and repairs are actioned promptly.
• Ensure all vehicles are compliant; coordinate with Fleet.
• Coordinate with Technical Training Managers for technician training.
• Maintain stock levels and use ERP system effectively.
• Meet objectives in Health & Safety, Productivity, Compliance and People Development.
• Support recruitment processes and back-up routing with Supervisor.

Skills

Leadership

Team management

Communication

Problem solving

Time management

ERP system

Tools

ERP system

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager

Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager

• Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Requirements

Essential

• Strong communication skills with the ability to inspire, motivate and manage a team
• Decisive and effective decision making, problem resolving and time management
• Demonstrate high levels of resilience, self-motivated and flexible
• Proven record of managing a fast-paced Operation
• Full driving licence
• Able to complete daily reporting

Desirable

• National CPC
• Valid FLT Licence
• Knowledge of using a CRM system

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Opportunity for career progression
• Onsite parking