Service Centre Operative

MSA - The Safety Company; Gillingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

MSA Safety is seeking a Service Centre Operative to support the laundry service centre’s daily operations in the UK. You will handle, process and dispatch garments to standard quality, with SAP-based tagging and documentation. Some roles may include local deliveries with a valid driving licence.

You'll work hands-on in a fast-paced environment, maintain accurate records, and follow health and safety procedures while collaborating with colleagues across departments.

Qualifications

• Attention to detail and accuracy in processing laundry orders.
• Ability to manage paperwork trail and documentation.
• Manual handling of laundry bags.
• Strong communication skills within peer group.
• Experience with SAP preferred.
• O-Level or equivalent education.

Responsibilities

• Prepare, check, and sort items before washing with accurate tagging and SAP documentation.
• Operate washing and drying machinery safely with correct loads and program settings.
• Check garments for quality and record issues in SAP.
• Prepare and pack completed orders for delivery or collection with proper paperwork and labeling.
• Maintain precise records at each stage with clear documentation.
• Deliveries/collections with a valid driving license if required.
• Follow health and safety procedures for chemicals, equipment, and vehicles.
• Keep work areas clean, tidy, and organized.
• Support colleagues and other departments as needed.

Skills

Attention to detail

Accuracy

Decision making

Paperwork trail

Manual handling

Work under pressure

Communication skills

Role model

PC proficiency

Education

O-Level or Equivalent

Tools

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

The Service Centre Operative is a versatile, hands-on role responsible for supporting all operational processes within the laundry service center. The operative will be trained across multiple tasks, ensuring the smooth and efficient handling, processing and dispatch of customer garments and textiles to the required standards. Where applicable, operatives with a valid driving license may also be required to undertake deliveries and collections to and from customer sites.

• Prepare, check, and sort customer items before washing, ensuring accurate tagging and documentation in SAP to start the process.
• Operate washing and drying machinery safely and effectively, ensuring correct procedures, loads and program settings.
• Check cleaned garments for quality and presentation, identifying and recording any issues or defects in SAP.
• Accurately prepare and pack completed orders for delivery or collection, ensuring correct paperwork and labelling.
• Maintain precise and accurate records at each stage of the process, ensuring clear, consistent documentation.
• Operatives with a valid driving license may be required to carry out deliveries and collections using company vehicles. This involves safely transporting clean and soiled garments, ensuring accurate handovers, and providing professional, courteous service to customers.
• Follow all health and safety procedures, including correct handling of chemicals, equipment, and vehicles.
• Keep work areas clean, tidy, and organized to maintain a safe and efficient working environment.
• Support colleagues and other departments as required, covering various tasks in line with business needs.

Qualifications

Experience required:

• Attention to detail /Accuracy
• Decision Making
• Correctly starting the paperwork trail
• Manual Handling of laundry bags
• Ability to work under pressure, and understanding the order of priority
• Strong communication skills within peer group
• Acts as a role model
• Confident using a PC

Experience Preferred:

• Experience in similar environment
• Experience with SAP

Education (required):

• O-Level or Equivalent